GoHiya is seeking a Contact Center Reporting Analyst for hands-on work centered on decision-ready analysis and the day-to-day demands of inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The operating lens is contact center reporting analytical review within contact center operations, so incomplete information is surfaced before it becomes downstream rework.

Day-to-Day Priorities

Review the Contact Center Reporting Analyst workflow at GoHiya by helping the team validate source data before analysis; this checkpoint belongs to contact center reporting analytical review within contact center operations.
Maintain the Contact Center Reporting Analyst workflow at GoHiya by helping the team build reports around clearly defined metrics; this checkpoint belongs to contact center reporting analytical review within contact center operations.
Track the Contact Center Reporting Analyst workflow at GoHiya by helping the team investigate anomalies instead of masking them; this checkpoint belongs to contact center reporting analytical review within contact center operations.
Own the Contact Center Reporting Analyst workflow at GoHiya by helping the team document calculations and assumptions; this checkpoint belongs to contact center reporting analytical review within contact center operations.
Coordinate the Contact Center Reporting Analyst workflow at GoHiya by helping the team translate findings into practical next actions; this checkpoint belongs to contact center reporting analytical review within contact center operations.

Role Outcome

The practical outcome is dependable decision-ready analysis: clean records, explicit ownership, timely escalation, and fewer downstream fixes. For GoHiya, that result is measured through contact center reporting analytical review within contact center operations.

Skills For The Work

Use Contact Center Reporting Analyst Workflow and Reporting confidently when carrying out contact center reporting analytical review within contact center operations.
Apply Contact Center Reporting Analytical Review without losing track of exceptions, owners, or deadlines tied to contact center reporting analytical review within contact center operations.
Document Research decisions clearly enough that another teammate can follow the reasoning behind contact center reporting analytical review within contact center operations.
Use sound judgment around Stakeholder Communication, especially when contact center reporting analytical review within contact center operations requires escalation instead of assumption.

Position Summary

Full-time. Associate level. 100% remote within the United States. Base salary: $55,000-$78,000 per year.

For this Contact Center Reporting Analyst at GoHiya, remote execution is complete only when contact center reporting analytical review within contact center operations leaves decision-ready analysis accurate, secure, traceable, and ready for the next authorized teammate.

Job description