The Customer Service Reporting Analyst at Cincy Connect Services will take ownership of decision-ready analysis within customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations. This is specifically customer service reporting analytical review within customer support outsourcing; the work should leave owners, evidence, and next actions visible.

Core Responsibilities

Coordinate the Customer Service Reporting Analyst workflow at Cincy Connect Services by helping the team document calculations and assumptions; this checkpoint belongs to customer service reporting analytical review within customer support outsourcing.
Review the Customer Service Reporting Analyst workflow at Cincy Connect Services by helping the team translate findings into practical next actions; this checkpoint belongs to customer service reporting analytical review within customer support outsourcing.
Maintain the Customer Service Reporting Analyst workflow at Cincy Connect Services by helping the team validate source data before analysis; this checkpoint belongs to customer service reporting analytical review within customer support outsourcing.
Track the Customer Service Reporting Analyst workflow at Cincy Connect Services by helping the team build reports around clearly defined metrics; this checkpoint belongs to customer service reporting analytical review within customer support outsourcing.
Own the Customer Service Reporting Analyst workflow at Cincy Connect Services by helping the team investigate anomalies instead of masking them; this checkpoint belongs to customer service reporting analytical review within customer support outsourcing.

Working Standard

Strong performance shows up in fewer avoidable corrections, timely follow-through, and records that make the next action obvious. For Cincy Connect Services, that result is measured through customer service reporting analytical review within customer support outsourcing.

Role Fit

Use Customer Support Outsourcing and Reporting confidently when carrying out customer service reporting analytical review within customer support outsourcing.
Apply Dashboard Reporting without losing track of exceptions, owners, or deadlines tied to customer service reporting analytical review within customer support outsourcing.
Document Business Analysis decisions clearly enough that another teammate can follow the reasoning behind customer service reporting analytical review within customer support outsourcing.
Use sound judgment around Documentation, especially when customer service reporting analytical review within customer support outsourcing requires escalation instead of assumption.

Work Arrangement

Full-time. Associate level. 100% remote within the United States. Base salary: $55,000-$78,000 per year.

For this Customer Service Reporting Analyst at Cincy Connect Services, remote execution is complete only when customer service reporting analytical review within customer support outsourcing leaves decision-ready analysis accurate, secure, traceable, and ready for the next authorized teammate.

Job description