GoHiya's Reporting Analyst will support inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations, with particular attention to decision-ready analysis. This is specifically reporting analytical review within contact center operations; the work should leave owners, evidence, and next actions visible.

Success Profile

Use KPI Tracking and Status Reporting confidently when carrying out reporting analytical review within contact center operations.
Apply Omnichannel Customer Support without losing track of exceptions, owners, or deadlines tied to reporting analytical review within contact center operations.
Document Trend Analysis decisions clearly enough that another teammate can follow the reasoning behind reporting analytical review within contact center operations.
Use sound judgment around Root Cause Analysis, especially when reporting analytical review within contact center operations requires escalation instead of assumption.

Expected Contribution

Strong performance shows up in fewer avoidable corrections, timely follow-through, and records that make the next action obvious. For GoHiya, that result is measured through reporting analytical review within contact center operations.

Core Responsibilities

Track the Reporting Analyst workflow at GoHiya by helping the team translate findings into practical next actions; this checkpoint belongs to reporting analytical review within contact center operations.
Own the Reporting Analyst workflow at GoHiya by helping the team validate source data before analysis; this checkpoint belongs to reporting analytical review within contact center operations.
Coordinate the Reporting Analyst workflow at GoHiya by helping the team build reports around clearly defined metrics; this checkpoint belongs to reporting analytical review within contact center operations.
Review the Reporting Analyst workflow at GoHiya by helping the team investigate anomalies instead of masking them; this checkpoint belongs to reporting analytical review within contact center operations.
Maintain the Reporting Analyst workflow at GoHiya by helping the team document calculations and assumptions; this checkpoint belongs to reporting analytical review within contact center operations.

Position Details

Full-time. Associate level. 100% remote within the United States. Base salary: $50,000-$74,000 per year.

For this Reporting Analyst at GoHiya, remote execution is complete only when reporting analytical review within contact center operations leaves decision-ready analysis accurate, secure, traceable, and ready for the next authorized teammate.

Job description