About JMAC Lending:

At JMAC Lending, we pride ourselves on over 25 years of dedicated service. Our mission is to provide exceptional support and innovative solutions that empower our partners to thrive. We're not just about meeting today's market demands; we aim to be the preferred lender that clients turn to again and again. Our talented team boasts impressive credentials, continuously enhancing their skills through ongoing education, ensuring a perfect blend of knowledge and experience. Built on a foundation of the highest ethical standards, we are committed to delivering competitive product pricing with efficiency and precision for wholesale and correspondent lending.

The Opportunity:

The Encompass Support Specialist plays a pivotal role in providing comprehensive support and administration for the company's loan origination system and its integrations. This position demands a solid understanding of the loan origination workflow and the various operational roles involved in it. By equipping users with the necessary tools and insights, they empower them to excel in their responsibilities through the effective utilization of mortgage applications.

This is a Full-Time/Remote opportunity with varying working hours from 8-5pm PT Monday-Friday offering competitive pay ranging from $90,000-130,000 annually and is also eligible for an annual discretionary bonus.

Key Responsibilities:

Application Development

Build and maintain internal and partner-facing applications, including the broker portal, dashboards, and workflow tools
Develop front end in React, Next.js, TypeScript, and Tailwind CSS, owning interaction and visual quality: layout, states, empty and error cases, responsiveness, and accessibility
Develop back-end services and APIs on Azure Functions and Node.js/TypeScript, with Python or C#/.NET for specific services; work in Postgres through an ORM, writing queries and evolving schemas
Build AI-powered features with real-time streaming responses and keep them correct as prompts, models, and knowledge bases change
Help build the tooling layer that allows AI assistants and agents to securely operate internal systems and data
Implement role-based access control, audit logging, and input validation so sensitive workflows remain secure and compliant
Write tested, reviewed code and follow the team's version control, CI/CD, and code review practices

Automations & Integrations

Design and maintain integrations between internal systems, the loan origination system, and third-party platforms including e-sign and email
Build workflow automations using Azure Logic Apps, Power Automate, and low-code tools; monitor and optimize existing automations
Keep integrations within the mortgage industry's data governance, security, and compliance requirements

Support & Ticket Resolution

Support the applications and automations owned by this position and the team: triage tickets, fix bugs, monitor application health, and coordinate releases. This is a regular part of the week; you support what you ship

Problem Ownership

Own assigned problems end to end: understand how the work actually gets done, propose the solution, and stay accountable for whether the shipped result improved the outcome

Documentation & Knowledge Sharing

Treat documentation as part of finishing: update architecture notes, API references, and diagrams in the same change that ships the code. Log a changelog entry per change and a release note when users can see it

Requirements

3+ years building and shipping web applications, or equivalent demonstrable project experience; what has been built is weighted over exact years. Works independently once the problem is understood
Work that can be walked through: a portfolio, GitHub, or work samples — or, where the best work is proprietary, an architecture walkthrough of a system built but not shareable
Ability to explain how something built works and why the choices were made, not only that it runs
Fluency with AI coding assistants (Claude Code, Cursor, Codex, or similar) paired with full ownership of the result: able to understand, debug, and defend the code regardless of who wrote the first draft. AI-assisted work in a portfolio is expected, not a caveat
Comfort working where a feature's intended behavior is defined by test cases and real-world feedback rather than a fixed specification document. No prior LLM-evaluation experience required; curiosity about the domain matters more
Strong fundamentals in HTML, CSS, and TypeScript/JavaScript, with hands-on React; Next.js and Tailwind CSS a strong plus
Back-end API experience in at least one of Node.js, C#, or Python, plus working SQL and relational schema design; Postgres ideal
Git and pull-request workflows, with clear written and spoken communication across technical and business teams
Must be authorized to work in the United States
Company systems and borrower data may be accessed only from JMAC-provided, centrally managed equipment
Preferred, not required: Next.js App Router, an ORM such as Prisma, or Supabase
Preferred, not required: Azure (Functions, Logic Apps, Key Vault, Blob Storage) or Vercel
Preferred, not required: automated testing (Vitest or Jest) and CI/CD pipelines
Preferred, not required: exposure to evaluating LLM or retrieval systems, including golden sets, regression suites, and refusal and hallucination testing
Preferred, not required: Python, especially PDF or document processing, or C#/.NET
Preferred, not required: experience building real-time or streaming UIs using server-sent events, WebSockets, or similar
Preferred, not required: background in mortgage, fintech, or another regulated industry, or eagerness to learn the domain

Benefits

Comprehensive Health Care Plan (including Medical, Dental, and Vision)
Life Insurance options (Basic, Voluntary, and AD&D)
Generous Paid Time Off for Vacation and Holidays
Retirement Savings Plan (401k)
Short Term and Long Term Disability coverage
Support for Family Leave
Access to Wellness Resources

JMAC Lending, Inc. is an Equal Employment Employer. We are committed to workforce diversity. Qualified applicants will receive consideration without regards to age, race, religion, sex, sexual orientation, gender identity or national origin.

DISCLAIMER: JMAC Lending is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Full Stack Developer (AI-Native)

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