Full-Stack Engineer (Human Agent Tooling)

• The Human Agent Tooling team builds the software Chime’s support agents use every day to help members

• When a member has a problem a bot can’t solve, a human agent picks it up — and the tools we build are what let that agent understand the member’s situation, take the right action, and resolve the issue quickly and safely

• That includes the agent workspace, case management, the systems that surface member context in real time, and the controls that govern what actions agents can take

• Our mission is to make every human support interaction faster, safer, and more effective

• When our tools work well, agents resolve issues in fewer clicks and members get better answers — and we measure our success by both

• We’re investing heavily in this platform: modernizing the agent experience, building safer and more granular access controls, and improving how agent tooling connects to the rest of Chime’s systems

• We work closely with Product, Operations, and the agents themselves to shape what great support tooling looks like

• Agent workspace — Contribute to the tools agents use to view member context, manage cases, and take action. You’ll build well-scoped features that make agents’ day-to-day faster and less error-prone

• Member context and case data — Help build the systems that pull together the right information about a member and surface it to the agent at the right moment

• Access controls and safety — Work on the permissions and guardrails that determine what actions agents can take on member accounts. These systems handle sensitive moments and need to be correct and reliable

• Integrations — Build and maintain the connections between agent tooling and the other Chime systems agents depend on, with support from your team

• Observability — Add logging, monitoring, and dashboards so we can see how tools are performing and catch issues early

Benefits

• Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers

• Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it

• Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind

• Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events- Some professional software development experience (roughly 1+ years) or equivalent through internships, projects, or a strong CS foundation

• Familiarity with working against a database

• Exposure to Ruby on Rails or a comparable web framework, or eagerness to learn it

• Curiosity about the people who use what you build

• A strong desire to learn and to dig into how things actually work

• An appreciation for maintainable, well-tested code