26-503-53 IT Support Specialist I

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=103760andPostingSeq=1Job DescriptionJob Posting: 26-503-53 Opening Date: 8/26/26 No. of Openings:2 Monthly Salary: $ 4066.666667 Closing Date: Open till Filled Type of Employment: FTE Job Title: Helpdesk Support Specialist Classification: IT Support Specialist I Job Code: 0228 Position Number: 00024228, 00071595 Department Number: 4900821 Salary Group: B14 FLSA Status: Non-Exempt Location: George H.W. Bush Building, 1801 Congress Ave., Austin, TX 78701 (Yes/To remote after probationary period) HOW TO APPLY EXTERNAL All applications for employment with the Texas Medical Board must be submitted electronically through the State of Texas CAPPS Recruit portal: Apply Here Email and fax submissions are no longer accepted. All candidates are required to submit a complete State of Texas Employment Application through CAPPS Recruit and must include a resume, noting that the resume does not replace any required information on the application. Applicants must ensure all personal details, including address, phone number, email, and all other required fields are accurate and up-to-date. Please doublecheck your application before submitting and review your CAPPS Recruit account to confirm that all information is current. Incomplete applications may be rejected. ADDITIONAL INFORMATION Must reside in Texas. No dual-state employment with another state agency or higher education is allowed. Selected candidates will be required to disclose any outside employment while an employee of the Texas Medical Board to avoid any conflict of interest while performing the work and mission of the agency. Must provide DOB for background check. The agency does not reimburse travel or lodging expenses to attend job interviews. Virtual job interviews can be requested. MILITARY If selected for the position the following must be provided for proof of military employment preference: Veterans must provide form DD 214 Surviving Spouse or Orphan must provide DD 1300 or DD 214 Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions ; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. AGENCY INFORMATION We have over 200 employees across the state of Texas. We are a collaborative and team environment work culture that values an environment of trust and accountability. Together we work towards our Boards mission to protect and enhance the publics health, safety, and welfare by establishing and maintaining standards of excellence used in regulating the practice of medicine and ensuring quality health care for the citizens of Texas through licensure, discipline, and education. We value employee work-life balance and provide our team with incentives that include flexed, compressed work schedules, wellness leave, health insurance and retirement programs, 401K, vacation paid leave, sick paid leave, holiday pay, promotional opportunities, free parking, employee assistance program, and other various benefits. GENERAL DESCRIPTION Perform technical work associated with supporting agency users and administering client-based agency hardware and/or software systems. Work involves assisting agency staff, troubleshooting problems, hardware and software maintenance. Work under moderate supervision, with some latitude for using initiative and independent judgment. Report to the Help Desk Supervisor. This is an entry level position, and the user will receive extensive on-the-job training. The successful employee will supplement agency provide training with self-study. The employee will be eligible for a career ladder promotion to a Support Specialist II after successfully meeting the requirements of the position. The promotion will be at the discretion of the Information Technology Infrastructure and Operations Manager. PRINCIPAL JOB DUTIES AND RESPONSIBILITIES (80%) Provide helpdesk support and resolve problems to the end users satisfaction. Duties include Offers regular technical support, addressing software and hardware issues, as well as problems with office equipment including telephones, printers, and fax machines. Monitor Help Desk tickets assigned to the queue and process first-in first-out based on priority.Administer user accounts, including password resets and the addition of user accounts to applications.Install, configure, and deploy equipment, peripherals, office machines, and software per department standards.Assist with setup and support of agency Board meetings.Assist with onboarding of new users.Escalates difficult problems to a higher level of support.Utilize and maintain the Help Desk tracking software.Document internal procedures using department approved methods.Maintains inventory of all equipment, software, and software licenses. (15%) Assist with IT service deliveryMonitor IT delivery service and resolve or escalate issues as needed. Analyze and troubleshoot to effectively resolve customer service issues. Participate in technology implementations and upgrades.Train users on technology use and create related documentation and training materials. (5%) Perform related work as assigned. REQUIRED EXPERIENCE AND EDUCATION Graduation from a standard senior high school or equivalent.A minimum of 1 years experience providing customer support by telephone or chat.A minimum of 6 months of experience providing information technology phone support to remote end users.A minimum of 6 months supporting the following Microsoft desktop technologies is required.Windows 10 or Windows 11, andMicro