Accountant cum Customer Service Executive

Job Purpose

To independently manage the company’s day-to-day quotation preparation, service coordination, following up on sales opportunities, and providing customer service support for golf cart sales, servicing, spare parts, Annual Maintenance Contracts (AMC), and leasing operations. Documentation, and general administrative activities, ensuring smooth business operations and timely reporting to management.

The position requires a commercially aware, organised, and customer-focused individual who can maintain accurate financial records, prepare timely and competitive quotations, and ensure effective communication between customers, technicians, suppliers, and management.

Key Responsibilities

1. Accounting & Finance

Maintain petty cash records and supporting expense documentation.
Maintain proper filing of quotations, purchase orders, delivery notes, receipts, Service reports, and other financial documents.

2. Quotations & Sales Administration

Prepare quotations for golf cart sales, servicing, AMC contracts, spare parts, batteries, tyres, and other requirements.
Calculate selling prices based on approved costs and profit margins.
Follow up on submitted quotations, customer approvals, LPOs, and purchase orders.
Maintain quotation registers and coordinate with the sales and service teams.

3. Customer Service & Service Coordination

Handle customer calls, emails, WhatsApp messages, enquiries, and complaints professionally.
Coordinate service requests, job cards, maintenance schedules, and technician updates.
Follow up on pending jobs, spare parts requirements, service approvals, and completed work.
Keep customers informed about quotation status, service progress, delivery schedules, and invoices.
Maintain customer records and ensure complaints and requests are followed up until closure.

4. Purchasing & General Administration

Obtain supplier quotations and coordinate purchases, deliveries, and supplier follow-ups.
Maintain spare parts and inventory records in coordination with the stores/service team.
Maintain organized records of contracts, LPOs, job cards, invoices, and other business documents.
Prepare daily, weekly, and monthly reports covering quotations, collections, pending jobs, and outstanding payments.

Qualifications & Experience

Diploma or degree in Accounting, Finance, Commerce, or a related field.
Minimum 3–5 years of relevant accounting and customer service experience.
Knowledge of accounting software, Microsoft Excel, invoicing, and UAE VAT documentation.
Excellent communication, organizational, numerical, and follow-up skills.
Experience in trading, automotive, spare parts, or service-related businesses is preferred.

Key Competencies

Honesty and confidentiality, attention to detail, customer focus, time management, multitasking, problem-solving, and the ability to work independently with minimal supervision.

Accountability

The employee is responsible for ensuring that all assigned accounting and customer service activities are completed accurately and on time.

Others:

Salary – Aed.2500 – 3000 (depending on the experience)

● UAE driving license.

● Only immediate joiners and candidates with own visa/ NOC need apply.

● Preferred age of applicants- 30 to 35 years

Gender: Male

● Workman Compensation insurance will be provided by the company

Pay: AED2,500.00 - AED3,000.00 per month

Education:

Bachelor's (Required)

Experience:

Industry : 3 years (Required)

Language:

English, Hindi (Required)

License/Certification:

driving license (Required)

Work Location: In person

Job description