What You’ll Do

Own the end-to-end post-sale journey, from deployment scoping through onboarding, production, full adoption, and value realization, leading AI agent implementations that translate customer supply chain workflows into scalable automations.

Dig into customer processes in detail: map the workflow, identify exactly where automation should be applied, then configure, test, and tune agent behavior directly without always waiting on an engineering sprint.

Act as a strategic advisor to procurement and operations stakeholders, identifying where expanded automation drives the most ROI and making the business outcomes explicit—cost savings, cycle time reduction, and supplier risk mitigation.

Partner with Product and Engineering to surface customer insights that shape the roadmap, and with Sales to drive renewals and expansion within your book of business.

Build repeatable implementation playbooks and best practices as the team scales.

You’ll be successful in this role if you…

Think like a builder, not just a relationship manager—you want to get inside the product and understand how it actually works.

Are exceptional at running tight processes: structuring ambiguous problems, mapping workflows step by step, and driving a deployment to a clean finish.

Are energized by working directly with AI products and solving ambiguous customer problems with technology.

Have a strong instinct for where AI can drive ROI in complex operational workflows.

Thrive in fast-moving startup environments, default to action over deliberation, and can simplify complex concepts for non-technical audiences.

Qualifications

3+ years of experience, with a background in one of the following: a CS undergraduate degree paired with strategy consulting or investment banking; a Solutions Engineering role with a CS background; or product management (technical PM experience is a plus, not a requirement).
Comfortable with APIs, integrations, and agentic AI—a CS foundation means you can get up to speed fast and go deep when needed.
Strong project management skills with the ability to coordinate multiple stakeholders and drive execution.
Proven experience (or clear aptitude) for leading complex, customer-facing initiatives from kickoff through full adoption.
Strong communicator with the ability to present to senior stakeholders and navigate large organizations.

Bonus Points For

Background in procurement, supply chain, ERP systems, or enterprise operations.

Prior experience at a top-tier consulting firm (e.g., MBB, Big 4 strategy arm) or in a Forward Deployed Engineer–style role.

Familiarity with workflow automation platforms or APIs.

Startup experience in high-growth B2B SaaS.

What we value at Didero

We go beyond OTIF. We’re obsessed with our customers and go above and beyond to ensure we’re their top supplier. We work hard to earn and maintain their trust.

Own it. We own what we do. We stand behind the quality of our work and do the right thing, especially when it costs us.

Move fast. Learn faster. We have a strong bias to action and shorten the cycle by following our curiosity to improve as we go.

Be relentless. When one route closes, we find another.

Disagree, then commit. This is an open contest of ideas. We’re direct, but with respect. We’re decisive, and everyone commits because we win together.

What We Offer

Competitive compensation and equity
Medical, dental, and vision insurance
Memberships for One Medical, Talkspace, Teladoc, and Kindbody
Unlimited PTO — we trust you to take the time you need
Monthly wellness stipend via ClassPass
Tech equipment for your setup
Catered lunches (for those in the office)

AI Product Manager

Job description