Job description

AI Engineer - Charlotte, NC - Onsite

Job Title - AI Engineer

Work location - Charlotte, NC (Onsite at client location)

Contract duration - 6 Months

Minimum years of experience needed in the required skills- 3+

Minimum over all work experience required - 6+

Domain - Telecom, IVR

Any certification required - Good to have AI related certifications

Must Have Skills

Python ML NumPy, Pandas, Scikitlearn, XGBoost

NLP spaCy, Hugging Face Transformers, NLTK, SentenceTransformers

LangChain, LlamaIndex, OpenAI SDK Agentic AI (Good to Have) LangGraph, AutoGen, CrewAI Data & SQL Oracle, MySQL,

Nice to have skills

Architect and develop AIdriven IVR and conversational systems using Python

Build NLP models for text classification and clustering to support intent detection and call routing

Detailed Job Description

Architect and develop AIdriven IVR and conversational systems using PythonBuild NLP models for text classification and clustering to support intent detection and call routingPerform data analysis using SQL Design and deploy LLM workflows prompt engineering, RAG, evaluation for voice and chat use casesLead development of agentic AI workflows for multistep customer interactionsEstablish LLMOps best practices, including monitoring, evaluation, and lifecycle managementPartner with IVR platform, speed.