Assistant Front Office Manager | Full Time | InterContinental Melbourne The Rialto

At InterContinental Melbourne The Rialto , we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights.

Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for guests seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to deliver personal and enriching experiences.

If you'd like to embrace a wider world of experiences and opportunities, we'd love to welcome you to our Front Office team.

Your Day to Day

As an Assistant Front Office Manager , you'll support the leadership of the Front Office team, ensuring exceptional guest experiences while driving operational excellence across Front Desk, Concierge, and Night Audit functions.

• Lead and support the Front Desk, Concierge, and Night teams to deliver seamless and personalised guest experiences

• Ensure guest satisfaction remains the highest priority, responding to feedback and resolving concerns professionally

• Recognise IHG One Rewards members, VIPs, and returning guests to enhance their stay experience

• Assist in driving guest satisfaction and departmental performance through coaching, quality initiatives, and continuous improvement

• Support roster preparation and day-to-day workforce planning in line with business demands

• Monitor room inventory, occupancy, and operational performance to maximise revenue opportunities

• Work closely with Housekeeping and other departments to ensure a consistent and exceptional guest experience

• Maintain Front Office policies, procedures, and brand standards across all shifts

• Assist with departmental reporting, forecasting, and operational administration

• Coach, develop, and support team members through training, feedback, and performance conversations

• Support onboarding and induction activities for new colleagues

• Complete ad-hoc duties as required to support the successful operation of the hotel

What We Need From You

• Bachelor's degree, diploma, or equivalent qualification in Hotel Management, Business Administration, or a related field is highly regarded

• Significant experience in Front Office, Guest Services, or Hotel Operations, including leadership or management experience

• A passion for hospitality and delivering exceptional guest experiences

• Strong leadership skills with the ability to inspire, coach, and develop teams

• Excellent verbal and written communication skills

• Strong problem-solving, organisational, and decision-making abilities

• Ability to build and manage effective relationships across teams and departments

• Sound understanding of Front Office operations, revenue management principles, and guest service standards

• Experience using hotel property management systems and Microsoft Office applications

• Strong attention to detail and ability to analyse operational reports and performance data

• Additional language skills are highly regarded

• Flexibility to work a rotating roster, including weekends, evenings, and public holidays as required

• Must have the legal right to live and work in Australia

What We Offer

• Paid Birthday Leave

• Enhanced parental leave program

• Proactive paid wellness and mental health days

• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage

• An immense colleague discounts platform for all your favourite brands and retailers

• Ongoing learning and development opportunities to support your career growth within IHG

• Transfer of entitlements as you move and grow within the IHG family

We are proud to be InterContinental Melbourne The Rialto and proud to be IHG , and we know you will be too.