Associate Data Analyst (HCA/ISD #7672+)

Posting Details

Interviews are anticipated to be conducted within two weeks of closing date.

This posting may be used to fill multiple vacancies.

The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.

Our Vision

Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.

Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.

Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.

Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

The Associate Data Analyst will:

Ensure system integrity and functionality by creating test case scenarios and executing tests using predetermined data from user stories;

Exercise test scripts, record actual results, and compare actual outcomes with expected results to validate system performance;

Provide documentation of system behavior, troubleshoot issues, and identify and document system defects;

Validate system functionality after each release throughout the Agile process to ensure accuracy, reliability, and compliance;

How does it get done?

The Associate Data Analyst is responsible for:

Conducting User Acceptance Testing (UAT) for the Automated System Program and Eligibility Network (ASPEN), ASPEN+, Unified Portal, and supporting systems such as Insights, BeWell NMHIX, ASPEN Impact Dash, and NM Service Connect to determine whether system requirements are met and systems are functioning as expected;

Conducting formal testing aligned with user needs, requirements, and business processes;

Completing system enhancements, monitoring and triaging system defects, determining root cause analysis, and performing routine system maintenance activities;

Resolving issues submitted by ASPEN users via telephone or the portal;

Creating and following up on incident reports using Cherwell, ClearQuest, and DameWare;

Troubleshooting and documenting system issues and providing instruction on eligibility determination, benefit issuance, name clearance, interfaces, correspondence, account creation, password resets, and other associated system requests.

Who are the customers?

All internal Health Care Authority (HCA) staff;

Contracted vendors;

External customers, including other state departments or entities;

HCA customers;

Responsible for working directly with internal and external agencies, leadership, staff, and other stakeholders as appropriate.

Ideal Candidate

All internal Health Care Authority (HCA) staff;

Contracted vendors;

External customers, including other state departments or entities;

HCA customers;

Responsible for working directly with internal and external agencies, leadership, staff, and other stakeholders as appropriate.

Minimum Qualification

High School diploma or equivalent and six (6) months of experience directly related to the position in research, statistics, computer science, data analysis, accounting, auditing, finance, economics, business, public administration, budgeting, management, and/or systems analysis or related professional certification as determined by the hiring agency. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) months may substitute for the required experience.

Employment Requirements

Must possess and maintain a valid Driver's License.

Must possess or obtain Defensive Driving Certificate.

Working Conditions

Office setting, exposure to Visual/Video Display terminal (VDT) and extensive computer and telephone usage. Some travel will be required. Flexible schedules are required during testing time frames.

Supplemental Information

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Agency Contact Information: Theresa Romero, (505) 394-2977. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.