Business Analyst / Business Systems Analyst / Business Process Analyst

Role DescriptionWe are seeking an analytical, process-driven, and business-savvy Business Analyst / Business Systems Analyst / Business Process Analyst

📊⚡ to bridge the gap between business operations and technology teams, drive process optimization, and turn data into actionable strategic growth! In this key analytical role, you will report directly to the Business Analysis Lead, Product Manager, or IT Director 📊 and collaborate closely with Executive Stakeholders, Software Engineers, Product Owners, UI/UX Designers, Quality Assurance Teams, and Operations Leads 🤝. You will be responsible for gathering and defining business requirements, mapping end-to-end business processes, evaluating system architectures, and translating complex operational goals into detailed functional specification documents 🏢. Responsibilities include conducting stakeholder workshops, documenting user stories and acceptance criteria 📝, creating process maps and workflow diagrams (BPMN) 🔄, executing gap analysis, modeling data flows, validating tech solutions against business objectives, and performing User Acceptance Testing (UAT). Success in this position requires sharp analytical problem-solving, proficiency in business analysis tools and data visualization spreadsheets 📈, strict data confidentiality and regulatory compliance 🔒, and exceptional cross-functional communication skills! 🚀

Qualifications

🎓 Education

: Bachelor's degree or Diploma in Business Analytics, Information Systems, Computer Science, Business Administration, or a related discipline. Certifications such as CBAP (Certified Business Analysis Professional), CCBA, PMI-PBA, or Agile/Scrum certification (CSPO/PSPO) are an added advantage. 💼 Business Analysis & Systems Optimization

: 2–4 years of practical experience as a Business Analyst, Systems Analyst, or Process Consultant mapping business requirements and tech solutions. 📝 Requirements Gathering & Documentation

: Proven track record in structuring Business Requirements Documents (BRD), Functional Specification Documents (FSD), Agile user stories, and clear acceptance criteria. 🔄 Process Mapping & Workflow Re-engineering

: Hands-on proficiency in modeling current ("As-Is") and future ("To-Be") business workflows using standard notations (BPMN 2.0, Flowcharts, UML) and diagramming software (e.g., Lucidchart, Microsoft Visio, or Miro) 🛠️. 🧪 Testing & Quality Assurance Support

: Experience structuring User Acceptance Testing (UAT) plans, drafting test scenarios/cases, coordinating user sign-offs, and tracking defect resolution alongside QA teams. 📊 Data Analytics & Spreadsheet Modeling

: Intermediate-to-advanced skills in Microsoft Excel / Google Sheets (VLOOKUP/XLOOKUP, Pivot Tables, SUMIFS, and trend modeling) 📈 and SQL/BI platforms (e.g., Power BI, Tableau) to analyze operational metrics and system logs. 💻 Agile & Project Management Tools

: Working knowledge of software development lifecycles (Agile/Scrum, Waterfall) and project management platforms (e.g., Jira, Confluence, Trello, or Azure DevOps). 🔒 Data Governance & Regulatory Compliance

: Strict adherence to corporate data governance standards, system security protocols, and personal data privacy regulations (e.g., PDPA/GDPR) when handling system specifications. 🗣️ Stakeholder Communication & Facilitation

: Outstanding verbal and written communication skills to facilitate workshops, present tech concepts to non-technical business leads, and manage executive expectations. 🌟 Professional Attributes

: Logical critical thinking, keen attention to detail, strong structured problem-solving skills, high adaptability, and a proactive drive to elevate business efficiency! ⚡