Business Analyst / Product Manager

About the Role

We are building a product designed to improve player retention for iGaming operators through missions and quests, leaderboards, a store, virtual currency economics, mini-games, and data-driven engagement personalization.

We are looking for someone who will own the requirements and documentation for this area from initial input through release and acceptance: translate product concepts into clear and unambiguous requirements and technical specifications, maintain documentation, and track the metrics affected by the mechanics.

This is a hybrid role: approximately 60% requirements and documentation (specifications, processes, acceptance) and 40% product analysis of mechanics and metrics.

Responsibilities

Requirements and Documentation

Gather, analyze, clarify, validate, and prioritize requirements; translate product needs into clear, detailed, and unambiguous requirements.
Own the completeness and consistency of specifications for the area: one mechanic should have one coherent set of requirements with no gaps or contradictions.
Develop documentation: BRD, FRD, technical specifications for development teams, integration descriptions, interaction scenarios, required data, rules, and errors.
Define acceptance criteria for every requirement and participate in UAT: test scenarios and functional acceptance.
Manage requirement changes: impact assessment, updates, and maintenance of overall consistency.
Document, analyze, and visualize business processes and workflows (BPMN, UML).
Document existing system functionality and propose optimization and improvement opportunities.
Perform system analysis of the solution: document interactions between systems and APIs, integration and event flows, data mapping, and technical UML/sequence diagrams in collaboration with the development team.

Product Analysis of Mechanics

Develop and maintain the mechanics within the area: missions/quests, leaderboards, store, virtual currency economics, mini-games, and engagement personalization.
Manage the roadmap and backlog: generate and describe concepts, assess potential impact, and prioritize.
Bring mechanics in the pipeline into a comparable format for prioritization: objective, segment, rules, dependencies, and indicative complexity.
Analyze usability and competitors, research UX/UI solutions, propose improvements, and create prototypes in Figma.
Check mechanics for compliance with licensing requirements, responsible gaming principles, and jurisdictional restrictions.
Analyze post-release results, iterate based on data, and disable mechanics that do not perform.

Metrics and Reporting

Define and document product and business metrics for the area: activity, participation in mechanics, retention, and ARPU/ARPPU by segment.
Own reporting (dashboards and alerts rather than manual exports); define requirements for BI/data teams for new breakdowns, dimensions, and events.
Validate hypotheses through data; understand the principles of product experimentation.
Investigate anomalies and performance drops: localize the cause (mechanic, brand, integration, data) and escalate with a hypothesis rather than just a number.

Working with the Team and Stakeholders

Act as the link between the business and technical teams: product, development, design, QA, BI, compliance, and support.
Support the team by removing requirement-related blockers, answering specification questions, and providing ongoing support during sprints.
Present solutions and results to stakeholders and work with priorities.

Candidate Requirements

Must-have

At least 3 years of experience as a Business Analyst / Product Manager in Gambling / iGaming / Fintech / betting or payment systems.
Experience gathering, documenting, and managing requirements; strong attention to detail and documentation quality.
Experience describing business processes and developing operating procedures.
Strong command of BPMN and UML notations.
Understanding of the software development lifecycle and methodologies (Scrum/Kanban).
Ability to work with data independently: retrieve and interpret metrics, calculate feature economics, and formulate hypotheses. SQL skills sufficient for confidently reading and writing queries.
Understanding of product experimentation and A/B testing principles: how to formulate a hypothesis, select metrics, and interpret results.
Basic understanding of frontend, backend, and databases sufficient for effective collaboration with developers; understanding of integrations, APIs, and network protocols.
Practical system analysis experience: ability to decompose interactions between multiple systems, services, and APIs and work with development to define technically unambiguous requirements.
Practical experience using AI tools in the daily workflow: using AI to analyze, prepare, and validate requirements/documentation while understanding the capabilities and limitations of such tools.
Basic understanding of the ML system lifecycle: from input data and model operation to model output and how that output is consumed by other product components; ability to work with requirements for AI/ML functionality together with ML/Data teams.
Experience prototyping user interfaces in Figma.
Strong proficiency with Atlassian tools (Jira, Confluence).
English level B2+.

Nice to Have

Experience with gamification, retention / CRM / loyalty mechanics, or live ops in iGaming.
Product analytics experience: A/B testing, cohort analysis, and retention analysis.
Understanding of multi-brand architecture and how operator platforms / aggregators work.
Experience working with VIP / high-roller segments.
Experience with BI tools (Metabase, Tableau, Power BI, Looker) at the level of building dashboards.
Understanding of responsible gaming and licensing restrictions applicable to promotional mechanics.

Job description