Business Analyst

Job Summary

We are seeking an experienced Retail & Corporate Banking Operations Subject Matter Expert (SME) with extensive expertise in Temenos T24 Core Banking Transformation programs to support large-scale banking modernization initiatives.

The successful candidate will act as the business lead for Retail & Corporate Banking operations, working closely with business stakeholders, IT teams, implementation partners, and Temenos consultants throughout the project lifecycle. The role requires deep expertise in Islamic Banking (AA & TPH modules), business analysis, operating model design, requirements management, data migration, testing, and operational readiness.

The ideal candidate will have a proven track record delivering end-to-end Temenos T24 implementation or transformation projects within banking environments across the Middle East.

Key Responsibilities

1. Retail & Corporate Banking Operations SME

Serve as the Subject Matter Expert (SME) for Retail & Corporate Banking operations during Temenos T24 transformation programs.

Provide functional expertise across Retail Banking and Corporate Banking operational processes.

Collaborate with business users, IT teams, vendors, and implementation partners throughout the project lifecycle.

Support business process optimization and operational transformation initiatives.

Ensure alignment between business requirements and Temenos T24 capabilities.

2. Business Analysis & Requirements Management

Lead business requirements gathering workshops with stakeholders.

Prepare and maintain:

Business Requirement Documents (BRDs)

Functional Specification Documents (FSDs)

Gap Analysis Documents

Business Process Documents

Functional Use Cases

Define business rules and functional requirements.

Manage requirements traceability and scope throughout the project lifecycle.

Support change request management and scope control.

3. Target Operating Model (TOM) & Process Transformation

Define and implement the Target Operating Model (TOM).

Perform:

Current State Analysis (As-Is)

Future State Design (To-Be)

Business Process Mapping

Workflow Optimization

Identify opportunities for process automation and operational efficiency.

Support operating model transformation initiatives.

4. Temenos T24 Implementation Support

Support Temenos T24 implementation and configuration activities.

Coordinate with Temenos consultants and implementation vendors.

Validate solution design against business requirements.

Support configuration reviews and functional validation.

Ensure successful deployment of banking operations within Temenos T24.

5. Islamic Banking Operations

Provide functional expertise in Islamic Banking operations, including:

Islamic Current Accounts

Savings Accounts

Term Deposits

Corporate Accounts

Customer Information File (CIF)

Islamic Financing Products

Murabaha

Ijara

Tawarruq

Payments

Standing Instructions

Profit Distribution

Support implementation of:

AA (Arrangement Architecture)

TPH (Temenos Product Hub)

Ensure compliance with Islamic Banking principles and Shariah requirements.

6. Data Migration & Reconciliation

Support:

Data Mapping

Data Cleansing

Data Validation

Data Migration

Balance Migration

Customer Migration

Product Migration

Perform:

Balance Reconciliation

Data Quality Validation

Migration Testing

Reconciliation Reporting

Coordinate migration activities with technical teams.

7. Testing & UAT

Lead:

Functional Testing

System Integration Testing (SIT)

User Acceptance Testing (UAT)

Regression Testing

Prepare:

Test Scenarios

Test Cases

Defect Logs

Test Evidence

Support:

Defect Triage

Requirement Validation

Issue Resolution

Production Readiness

8. Change Management & Operational Readiness

Develop and maintain:

Standard Operating Procedures (SOPs)

User Manuals

Operational Guides

Training Materials

Conduct:

User Training

Knowledge Transfer Sessions

Operational Readiness Assessments

Support post-go-live stabilization activities.

9. Stakeholder & Vendor Management

Work closely with:

Business Users

Operations Teams

IT Teams

Project Managers

Temenos Consultants

Vendors

Testing Teams

PMO

Coordinate project deliverables and ensure timely execution.

Required Skills & Expertise

Core Banking

Temenos T24 Core Banking

Retail Banking Operations

Corporate Banking Operations

Islamic Banking

Core Banking Transformation

Banking Operations

Business Process Reengineering

Temenos Expertise

Mandatory experience with:

Temenos T24

AA (Arrangement Architecture)

TPH (Temenos Product Hub)

Islamic Banking Modules

Preferred knowledge of:

Temenos Transact

Temenos Infinity

Temenos Data Migration Tools

Business Analysis

Requirements Gathering

BRD

FSD

Gap Analysis

Functional Specifications

Process Mapping

Business Rules

Scope Management

Requirement Traceability

Banking Operations

Strong understanding of:

Customer Onboarding

Account Opening

Deposits

Payments

Financing

Corporate Banking

Retail Banking

Customer Maintenance

Islamic Financing

Standing Instructions

Collections

Remittances

Data Migration

Data Mapping

Data Cleansing

Migration Validation

Balance Reconciliation

Data Quality

Migration Strategy

Testing

SIT

UAT

Functional Testing

Regression Testing

Defect Management

Test Planning

Documentation

SOP Development

User Manuals

Operational Documentation

Process Documentation

Training Documentation

Soft Skills

Strong analytical and problem-solving skills

Excellent stakeholder management

Strong communication and presentation skills

Vendor management experience

Leadership and mentoring capabilities

Project coordination skills

Ability to work in cross-functional environments

Qualifications

Bachelor's Degree in:

Finance

Banking

Business Administration

Information Systems

Computer Science

Related Discipline

Preferred:

Master's Degree (MBA or related field)

Certifications

Mandatory

Certified Temenos T24 Consultant

Temenos AA Certification

Temenos TPH Certification (preferred)

Preferred

CBAP

PMP

Agile/Scrum Certification

Islamic Banking Certification

TOGAF (added advantage)

Experience

Minimum 11+ years of banking experience.

Minimum 8+ years in Temenos T24 transformation projects.

Minimum 5+ years of hands-on experience with Islamic Banking AA & TPH implementations.

Proven experience in:

Retail Banking

Corporate Banking

Islamic Banking

Core Banking Transformation

Data Migration

Business Analysis

UAT & Testing

Change Management