Business Consultant(MS Dynamics 365 CRM) (Onsite Support – Riyadh, KSA)

Location:

Riyadh, Saudi Arabia (Fully Onsite at customer site)

Overview:

Join our Business Solutions team as a Business Consultant (5 – 7 yrs exp.) providing full-time onsite support at the customer's premises in Riyadh, covering the full analysis and support lifecycle for Dynamics 365 CRM and E-Services portal requirements related to analysis, process consultancy, solution support, business stakeholders support, documentation, UAT, and ongoing operational support.

Responsibilities:

• Communicate directly with customers throughout analysis, training, UAT, and support activities, collaborating closely with consultants, developers, and QA.

• Gather requirements, document business processes/workflows, and prepare BRDs, RSDs, workflow diagrams, and traceability matrices.

• Support the analysis team with impact assessments, analysis tasks, and document updates.

• Support service owners by responding to their requests and inquiries.

• Support the operations team with ticket handling and the development team with feedback on enhancement requests in progress.

• Support the design and delivery of E-Services Portal solutions, including integration with Dynamics CRM and other back-end systems.

• Prepare and deliver training manuals, user guides, and UAT materials; run demos and training sessions; coordinate UAT sessions and collect/classify user feedback.

• Prepare and review updates to service catalogs/service guides and requirements documents, and maintain version consistency across platforms/portals.

• Raise and follow up on tickets related to documentation updates, ensuring changes are reflected correctly across all relevant systems.

• Review requirements against CRM out-of-the-box capabilities, identify customization needs, and support solution/prototype design, configuration, and testing.

Qualifications:

• Must have 5 – 7 years of experience as a Business Analyst/Functional Consultant specifically in Microsoft Dynamics CRM, including analysis documentation, workflow diagramming, training, UAT, and post-go-live support activities.

• Bachelor's in Business, IS, Computer Science, Engineering, or related field.

• Strong understanding of CRM features (Business Rules, Process Flows, Workflows, security roles).

• Exposure to E-Services Portal solutions and integration with CRM/back-end systems is a plus.

• Experience supporting large-scale documentation sets (service guides, requirements docs).

• Strong communication and customer-handling skills are a must.

• Strong English & Arabic; Agile/Waterfall and public sector/e-services experience a plus.

• Must be based in Riyadh or willing to relocate — this is a fully onsite role at the customer's premises, full-time, no hybrid/remote option.