Business Systems Administator & Analyst

Role Purpose

We are looking for a Business Systems Administrator & Analyst to provide hands-on operational support across Salesforce and connected business systems. The role combines Salesforce administration, systems and integration monitoring, business-user support, data reconciliation, reporting, testing and operational follow-up, with a focus on system reliability, accurate data and timely reporting.

Key Responsibilities

·      Perform day-to-day administration and routine configuration across Salesforce Commerce Cloud and Service Cloud, including users, roles, permissions and approved platform settings.

Support hands-on HTML updates and front-end content changes across Salesforce Commerce Cloud and other e-commerce platforms, ensuring accurate implementation of approved website content and campaign requirements.

·      Support product, content, promotion and campaign configuration across Salesforce and connected commerce/POS environments.

·      Monitor system integrations, scheduled jobs, APIs, synchronization processes and failed transactions across Salesforce and connected platforms.

·      Conduct hands-on first-level investigation of integration and system issues, identify the likely source of errors and coordinate resolution with the relevant technical teams or partners.

·      Provide functional support to business users and help resolve day-to-day Salesforce and connected-system requests.

·      Reconcile key business data across systems, monitor data quality and investigate discrepancies across customers, products, orders, inventory, transactions and promotions.

·      Build and maintain Salesforce reports and dashboards and support recurring BI reporting using Tableau or similar tools.

·      Translate business reporting requirements into practical metrics, dashboards and reports, validating source data and report logic.

·      Support user acceptance testing, regression testing and operational validation for system and integration changes, including post-release checks.

·      Maintain clear documentation, user guides and process notes and support user adoption and basic training.

Candidate Profile

·      Bachelor’s degree in Information Systems, Computer Science, Business Analytics or a related discipline, or equivalent practical experience.

·      2–4 years of relevant experience in Salesforce administration, CRM operations, systems support, business systems analysis or a similar role.

·      Hands-on experience with Salesforce Service Cloud and an e-commerce platform such as Salesforce Commerce Cloud, Shopify, Magento (Adobe Commerce) or a similar platform is required.

·      Hands-on experience monitoring or supporting system integrations, APIs, data flows, synchronization issues and integration errors. Development-level expertise is not required.

·      Experience creating Salesforce reports and dashboards and working with Tableau or another BI platform.

·      Experience with data reconciliation, data-quality monitoring and recurring operational reporting.

·      Strong hands-on HTML/CSS/JS expertise is required. Exposure to NetSuite, retail POS systems and broader e-commerce environments is highly desirable.

·      Strong Excel and data-manipulation skills; basic SQL knowledge is an advantage.

·      Salesforce Administrator certification is preferred.

·      Strong analytical, troubleshooting, documentation, communication and follow-up skills.

·      Experience supporting retail, beauty, consumer or direct-to-consumer businesses is an advantage.