About Toronto Community Housing Corporation

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race. We are an essential part of the City of Toronto's fabric and social system.

Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Vacancy Type: Full-time Permanent

Salary/Hourly Range: $46.13 - 50.57/hr

Work Details (Days/Hours): Monday – Friday 35 hours per week

Hybrid Eligible Yes

Affiliation: CUPE Local 79

Division and Department Information and Technology Services

Location: 729 Petrolia Road, Toronto

Number of Vacancies: 1

Existing/New Job: Existing

Grade: TCHC 7

Vacancy Status Existing

Candidate List or Eligibility List: Candidate List

Make a difference

We are looking for a collaborative Business Systems Administrator to co-ordinate and administer the changes, additions and modifications to Toronto Community Housing business systems including Housing Management Enterprise System (HoMES\Yardi) and future systems. In this role, you will assist in the analysis, design, development, implementation and maintenance activities in relation to infrastructure and applications initiatives in an effort to support our tenant-focused culture.

What you’ll do

Tracks and documents all system deficiencies by gathering information from other Information & Technology Services (ITS) staff and client areas
Reviews and documents requests for changes to existing systems received from clients
Recommends and receives instructions on appropriate modifications to business systems
Liaises with other ITS staff to determine impacts of requested changes, i.e. impact on technology infrastructure and standards, operational impact and costs
Provides project leadership and oversees the work of vendors, developing project schedules
Administers contracts, assessing feasibility and usability of vendor systems design and implementation plans
Identifies and resolves project/application problems and issues and ensures that contract/deliverables requirements are satisfied and specifications are met prior to payment approval
Acts as facilitator and primary resource on all system changes, ensuring appropriate resources are available, timelines are documented and followed and that plans are communicated to appropriate personnel including ITS staff, clients and vendors
Tracks progress of business systems change projects
Investigates and tracks project issues such as technical problems, delays, changes in project scope and budget overruns; facilitates solutions to expedite progress; compiles status reports for Manager
Liaises regularly with clients to maintain current knowledge of business needs and business systems issues; assisting clients in identifying how IT can assist with business processes
Maintains regular liaison with other ITS units, attending their meetings and discussing issues and developments, e.g. technological advances, changing client needs, integration issues
Researches business systems development issues and advances, new software and methodologies; assesses their applicability and opportunity value for TCHC and their potential for improving TCHC business processes; provides information and recommendations to Manager and ITS staff
Ensures that proper testing methodology is followed for all systems implementation, changes and enhancements for individual systems components and overall systems integration, ensuring that test results are reviewed and evaluated and that errors and deficiencies are corrected
Participates in post-implementation reviews and resolution of problems
Ensures that client operation manuals are prepared and maintained
Assists with and ensures that appropriate training programs are developed to meet client requirements for business systems in consultation with Training and Development staff
Assists in the identification, analysis and rationalization of information and/or process automation requirements for TCHC clients
Assists with feasibility studies to clarify objectives and determine feasibility of alternatives; performs cost/benefit analyses of alternatives
Prepares detailed specifications and designs for custom application components for new or enhanced business applications
Conducts appropriate testing
Creates user training material and delivers training
Performs application maintenance activities
Assists in resolving production environment related problems
Develops and maintains accurate systems documentation
Performs other duties as assigned

What you’ll need

Knowledge of systems analysis, design, development and implementation techniques and current information technologies in order to coordinate systems modifications and enhancements
Knowledge of and experience in project management methodologies and related skills to plan implementation and maintenance projects and to coordinate the work of external vendors/consultants
Knowledge of IT standards, computer systems, computing environments and client business processes/ requirements in order to assess need for modifications and ensure its consistency with long/short terms business needs and IT plans
Knowledge of and experience in vendor management and contract administration practices in order to manage vendor services and contracts
Knowledge and support experience of TCHC core systems, namely HoMES\Yardi
Knowledge of current programming languages and techniques and applications development tools to assist with systems analysis and support
Ability to prepare cost/benefit analyses and feasibility reports
Analytical and problem solving skills to determine appropriate modifications to business systems and identify solutions to complex operational and implementation issues
Communications skills to consult with clients regarding system modifications, provide information and guidance to vendors, and prepare comprehensive reports regarding system deficiencies/enhancements/ modifications

What’s next

Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

Thank you for your interest in Toronto Community Housing

We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve included in the job postings below, we encourage you to consider applying. We strongly believe that diverse experience, transferable skills, and passion are key!

Once you have submitted your application successfully, you will receive a confirmation email. We encourage you to check out our careers page often, as new opportunities become available on a regular basis.

Our commitment to equity, diversity and inclusion

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.

TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live. In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and are experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at accessibility.hr@torontohousing.ca.

Accessibility for applicants

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at Accessibility.HR@torontohousing.ca or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us.

We use AI technology through the use of pre-screening questions to assist in the screening process.

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