This is a Fully Remote Job

1. About Our Client:

This organization operates within the cybersecurity and IT services sector, focusing on protecting the US defense industrial base from cyber threats. It addresses challenges related to cyber defense by providing technical expertise and support to ensure secure and reliable IT operations. The organization emphasizes growth, thought leadership, and impactful contributions in its field.

2. About the Opportunity:

The Cloud Engineer (Escalations) plays a critical role in resolving complex technical issues related to Microsoft 365 and Azure services. This position serves as a key technical escalation point, collaborating with multiple teams to improve operational efficiency and client satisfaction. The role contributes by ensuring timely resolution of escalated technical problems and by leading technical changes that maintain service quality and alignment with organizational goals.

3. Responsibilities:

Collaborate with teams to design and document technical processes that improve efficiency and quality.
Work with Strategic Account Managers and relevant teams to understand client service scopes.
Act as a technical escalation point for complex issues in Microsoft 365 and Azure.
Serve as a technical point of contact for clients, providing updates and addressing inquiries.
Investigate and resolve complex technical problems in collaboration with teams.
Lead planning and execution of technical changes including software deployments and system upgrades.
Prioritize incoming tasks and projects based on urgency.
Monitor ticket backlog, identify bottlenecks, and work to resolve issues efficiently.
Manage personal Key Performance Indicators and forecast workload to meet Service Level Agreements.
Continuously update technical knowledge through industry certifications.

4. Requirements:

Security+ certification is required.
Experience with Microsoft 365 and Azure technologies including Teams, Exchange, SharePoint, Intune, Azure AD, and related administration.
Knowledge of compliance administration such as AIP, DLP, and data lifecycle management.
Skills in network troubleshooting and certificate management.
Optional Microsoft certifications: AZ-104, SC-300, SC-400.

5. Pay Range and Compensation Package:

Salary range is $70,000 to $90,000 dependent upon qualifications.

6. Benefits & Perks:

Health and dental benefits from BCBS and Ameritas.
Vision benefits through VSP.
401(k) plan with company matching.
10 days of vacation and 7 days of sick leave.
Potential bonuses and salary increases via certification plans.

Equal Opportunity Statement:

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Job description