Customer Reliability Engineer (Infrastructure)

• The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers’ usage of our managed Airflow service

• The CREs are responsible for operating, monitoring, and maintaining the platform to ensure availability, predictability, and reliable operations

• As an infrastructure specialist within the team, you will focus on the reliability of the underlying cloud infrastructure and Kubernetes clusters

• This entails responding to incidents either raised by a customer, or from our monitoring system and then taking further steps to ensure problems are permanently resolved or monitored

• As owners of the observability platform, CRE has unlimited potential to improve the reliability of the product and deliver the best possible outcome for our customers

• This role is directly customer-facing and gives exposure to very diverse problems and requirements

• CRE get the opportunity to interface with customers from a variety of industries across different cloud providers, and all with different expectations

• Your contributions will directly impact customers’ success with using the Astronomer products, and you will be able to help make meaningful improvements to the customer experience

• Provide solutions to customers to make them successful using our products

• Troubleshoot customer environments and engage in active triaging with customers

• Participate in on-call rotation for weekend coverage

• Provide feedback to the product development teams on customer needs and pain points

• Build out our monitoring and alerting systems

• Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible

• Help direct the architecture of the products and contribute where possible

• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production

• Participate remotely within a fully distributed team

• Enhance and enrich customer documentation

• Work with the latest technology and multi-cloud implementations

Benefits

• Remote friendly, work from anywhere

• If you’re in a city with an office, it’s there (and stocked with snacks) when you need it

• Co-workers in over 40 states and 15 countries around the world

• Health, dental, and vision insurance at little to no cost for individuals, and at competitive rates for your dependents

• Disability and life insurance policies in case something happens

• Unlimited vacation - we do track vacation days and actively encourage people to take it (on average, Astronomers take 20 days of vacation per year)

• Parental leave

• Laptop of your choice, and a stipend to help with your work-from-home setup

• Monthly $170 pre-tax stipend intended to cover your cellphone and WiFi bills

• Yearly internal summit for all employees

• Regular access to conferences, workshops, and meetups in the ecosystem- 5 years of experience, preferably with large, complex cloud infrastructures operating at scale

• DevOps or CI/CD experience

• Experience managing a Production distributed system with at least one major cloud provider (one or all: AWS, GCP, Azure)

• Python scripting

• Strong Linux experience

• Strong communication skills

• Knowledge of how to operate and monitor issues for distributed systems

• 3 years of experience with Kubernetes

• Previous experience in handling customers issues (internal or external)

• Good troubleshooting Skills

• Worked with Kubernetes Custom Resources

• Depth of knowledge with Azure

• Airflow/Big Data Orchestration experience

• IaC experience

• Experience as a Site Reliability Engineer