Customer Service & Admin Assistant

Dirwazh Farm is looking for an organised and reliable Customer Service & Admin Assistant to handle customer enquiries, coordinate reservations and support day-to-day administration.

Responsibilities:

• Respond promptly and professionally to WhatsApp messages and phone calls.

• Explain activities, prices and resthouse options clearly.

• Record booking details, confirm reservations and follow up with customers.

• Coordinate bookings and customer requests with the operations team.

• Follow up on customer concerns and escalate issues when needed.

• Maintain organised files and accurate customer and booking records.

• Coordinate appointments and follow up on administrative requests and missing documents.

• Prepare a brief daily update covering bookings, pending requests and issues requiring attention.

Requirements:

• Excellent spoken and written Arabic.

• Relevant experience in customer service, reservations or administrative support.

• A polite, helpful manner and clear communication.

• Strong organisation, attention to detail and reliable follow-through.

• Confidence using computers, WhatsApp, email and basic spreadsheets.

• Ability to prioritise customer enquiries while keeping administrative work up to date.

Training on our systems will be provided.

Job type: Full-time

Work setting: In person

Salary: QAR 3,500–4,500 per month (all-inclusive).

Pay: QAR3,500.00 - QAR4,500.00 per month

Experience:

• customer service: 1 year (Preferred)

Language:

• Arabic (Required)

Work Location: In person