Customer Service & Admin Assistant SA

We are seeking a highly organized, proactive, and customer-focused

Customer Service & Admin Assistant

to provide excellent customer support while assisting with daily administrative and operational tasks. The ideal candidate is a strong communicator who can manage customer inquiries, maintain accurate records, coordinate schedules, and support internal teams while ensuring a professional and positive customer experience.

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other communication channels.

• Provide accurate information and timely solutions to customer questions and concerns.

• Handle customer requests, complaints, and follow-ups in a professional and empathetic manner.

• Escalate complex customer issues to the appropriate team when necessary.

• Maintain accurate records of customer interactions, requests, and resolutions.

• Manage calendars, appointments, meetings, and scheduling requests.

• Organize and maintain digital files, documents, records, and databases.

• Perform data entry and update customer and administrative information.

• Prepare and update reports, spreadsheets, documents, and presentations.

• Monitor administrative tasks, deadlines, and follow-ups to ensure timely completion.

• Coordinate information and requests between customers, internal teams, and external contacts.

• Assist with invoices, expenses, orders, and other administrative processes when required.

• Support onboarding, internal projects, and other operational activities.

• Identify recurring customer or administrative issues and communicate them to the appropriate teams.

• Maintain confidentiality when handling customer, employee, and company information.

Required Skills

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Excellent attention to detail and accuracy.

• Strong organizational and time-management skills.

• Strong problem-solving and active listening abilities.

• Ability to manage multiple customer and administrative tasks simultaneously.

• Strong follow-up and task-management skills.

• Proficiency with Google Workspace or Microsoft Office.

• Comfortable using CRM systems, spreadsheets, calendars, email, chat, and other digital tools.

• Ability to communicate professionally with customers and internal teams.

• Ability to work independently and take initiative.

• Professional, reliable, empathetic, and proactive approach.

Requirements

• Previous experience in customer service, administrative support, office administration, virtual assistance, or a similar role.

• Experience handling customer inquiries and administrative tasks.

• Experience using CRM systems, spreadsheets, calendars, or other business software.

• Strong computer and digital skills.

• Ability to manage multiple priorities and meet deadlines.

• Ability to work independently and collaborate effectively with remote teams.

• Reliable internet connection and a suitable setup for remote work.

• Professional, organized, dependable, and customer-oriented attitude.

• English proficiency is required if the position involves supporting English-speaking customers, clients, or teams.

By applying to this position, we’ll create your

Simera Professional Key (SPK)

— a unique key that helps you connect with employers, stand out, and secure the right match.