Customer Service Executive (Arabic Speaking)

We are looking for a Customer Service Executive to handle customer inquiries, provide product information, and ensure excellent customer experience through effective communication in both Arabic and English.

Key Responsibilities:

• Handle inbound and outbound customer calls in Arabic and English.

• Respond to customer inquiries via phone, email, WhatsApp, and social media platforms.

• Resolve customer complaints promptly and professionally.

• Provide accurate information about products.

• Process orders, returns, and service requests efficiently.

• Maintain proper documentation of customer interactions in systems.

• Coordinate with internal departments to resolve customer issues.

• Follow up with customers to ensure satisfaction and closure of concerns.

• Maintain service quality standards and achieve KPIs.

Requirements:

• Fluency in Arabic (mandatory) and good command of English.

• Proven experience in customer service or call center role (1–3 years preferred).

• Excellent communication and interpersonal skills.

• Strong problem-solving ability and customer-oriented mindset.

• Proficiency in MS Office.

• Ability to handle pressure and manage multiple tasks.

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month

Work Location: In person