Customer Service Executive

Customer Service & Data Support Executive

Job Purpose

We are looking for a motivated and technically proficient Customer Service & Data Support Executive to support customer service activities while assisting with data analysis, reporting, CRM management and business intelligence.

Key Responsibilities

• Contact customers by phone / Whatsapp and get inquiries.

• Coordinate with Sales, Inventory, Purchase and Warehouse teams to respond to customer requirements.

• Prepare quotations, follow up on enquiries and maintain accurate customer records.

• Maintain and update CRM customer and lead information.

• Prepare daily, weekly and monthly sales/customer service reports.

• Analyze customer, sales and product data to identify trends and opportunities.

• Prepare and maintain Excel dashboards and management reports.

• Develop and maintain Power BI dashboards and reports.

• Use SQL queries/scripts to extract, validate and analyze data from databases.

• Support data cleaning, reconciliation and accuracy checks.

• Ensure timely and accurate reporting to management.

Required Skills

• Advanced Microsoft Excel – Pivot Tables, XLOOKUP/VLOOKUP, SUMIFS, COUNTIFS, Power Query and dashboard creation.

• Power BI – data modelling, Power Query, DAX and dashboard development.

• SQL – ability to write basic to intermediate SQL queries/scripts.

• CRM – customer database management, lead tracking and follow-up management.

• Strong data analysis and reporting skills.

• Good knowledge of Microsoft Office.

• Strong communication and coordination skills.

• Good numerical and analytical ability.

• Knowledge of customer segmentation, sales analysis and KPI reporting.

Key Profile: Customer Service + Data Analysis + CRM + Business Intelligence

Pay: From AED2,000.00 per month

Work Location: In person