Customer Service Executive (Female)

We are looking for a friendly, professional Customer Service Executive to handle customer inquiries, support orders and after-sales requests, and give every customer a positive experience. You will be the first point of contact for customers by phone, WhatsApp, email and in person.

Responsibilities

• Answer customer calls, WhatsApp messages and emails promptly and politely

• Give accurate information about products, prices, availability and delivery

• Take and process customer orders and follow them through to delivery

• Handle complaints, returns, exchanges and warranty requests professionally

• Follow up with customers after purchase or installation to confirm they are satisfied

• Keep accurate customer records and inquiry logs in the system

• Coordinate with the sales, warehouse and technical teams to resolve customer issues quickly

• Pass urgent or technical problems to the right department

• Support promotions and let customers know about new products

• Prepare simple daily and weekly customer service reports

Requirements

• 1–3 years of experience in customer service, call center or retail

• Good communication skills in Arabic and English

• Professional, patient and polite manner with customers

• Good computer skills, including MS Office, email and WhatsApp Business

• Ability to stay calm under pressure and solve problems quickly

• Good organizational and time-management skills

• Ability to work well in a team

• Experience in automotive accessories, electronics or retail is an advantage

• Previous experience in Qatar or the GCC is an advantage

Key skills: Customer Service, Customer Support, Complaint Handling, Order Processing, WhatsApp and Phone Support, CRM, Communication, Problem Solving, MS Office

Pay: QAR3,000.00 - QAR3,500.00 per month

Experience:

• customer service : 1 year (Required)

Language:

• Arabic (Required)

License/Certification:

• QID (Required)

Work Location: In person