Customer Service (F&B)

• Monitor and respond to all client inquiries across WhatsApp, phone, and other channels promptly and professionally

• Confirm every order back to the client with clear details (design, size, flavor, delivery date/time, price)

• Record all orders using the agreed order-intake format, capturing custom requests and special instructions in writing rather than relying on verbal handoff

• Coordinate same-day orders arriving via Snoonu alongside pre-orders, and communicate daily order volume clearly to the kitchen team

• Track response times and flag any inquiry left unanswered for longer than the agreed standard

• Proactively update clients if there is any delay or change to their order

• Maintain a simple, up-to-date log of all inquiries and orders (digital, replacing reliance on the paper board alone)

• Escalate pricing questions or custom requests outside standard offerings to the Head Chef

• Awareness of inventory, bills and other clerical items.

Requirements

• Fluent in English (Arabic is a plus), written and spoken.

• Comfortable managing WhatsApp-based order communication at volume

• Organized, detail-oriented, and comfortable owning a task end-to-end without close supervision

• Clear, professional, and warm communication style - first point of contact for clients

• Basic comfort with simple digital tools (shared sheets/logs);

• Prior experience in customer service, hospitality, or order coordination preferred but not required

The location of the job is in Wakrah.

Pay: QAR3,000.00 - QAR5,000.00 per month

Work Location: In person