Customer Service Representative Admin (Remote)

About The Role

We are looking for a versatile, detail-oriented

Customer Service Representative – Admin

to join our remote team in a hybrid support and administrative capacity. This role blends front-line customer service with behind-the-scenes administrative work — you'll be the voice customers hear when they need help, and the organized hand keeping records, schedules, and internal processes running smoothly. It's a great fit for someone who enjoys variety, communicates well, and is comfortable juggling both people-facing and task-oriented responsibilities.

Key Responsibilities

Customer Service

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner

• Troubleshoot and resolve customer issues, escalating complex cases when necessary

• Process orders, returns, refunds, or account changes as needed

• Maintain accurate, up-to-date records of customer interactions in the CRM system

• Provide clear product/service information and guide customers through policies or processes

Administrative Support

• Manage and organize digital files, records, and documents using cloud-based storage systems

• Schedule and coordinate meetings, appointments, and calendar events

• Prepare, format, and proofread correspondence, reports, and spreadsheets

• Perform data entry and maintain accurate customer and internal databases

• Track expenses, process invoices, and assist with basic bookkeeping tasks as needed

• Support onboarding of new employees or clients, including preparing materials

• Assist various departments (Sales, HR, Operations) with ad hoc administrative tasks

• Identify opportunities to streamline both customer service and administrative workflows

Required Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree a plus

• Excellent verbal and written communication skills

• Strong organizational skills with keen attention to detail

• Ability to multitask and prioritize across customer support and admin duties

• Proficiency in Microsoft Office Suite and/or Google Workspace

• Comfortable navigating CRM, ticketing, or database software

• Reliable high-speed internet connection and a quiet, dedicated home workspace

• Ability to work independently with minimal supervision in a remote setting

• Professional, patient, and solution-oriented demeanor

Preferred Qualifications (Not Required)

• Previous experience in customer service, administration, or office support

• Familiarity with CRM platforms (Zendesk, Salesforce, HubSpot, Freshdesk)

• Experience with project management tools (Asana, Trello,)

• Basic knowledge of bookkeeping or invoicing software (QuickBooks)

• Typing speed of 45+ WPM

• Bilingual candidates encouraged to apply

Core Competencies

• Communication — Clear, professional, and friendly across all interactions

• Organization — Manages records, schedules, and tasks systematically

• Empathy — Genuinely cares about resolving customer concerns

• Adaptability — Comfortable switching between support and admin tasks

• Reliability — Consistent, punctual, and dependable in a remote role

• Discretion — Trustworthy with confidential customer and company information

What We Offer

• Competitive entry-level salary (commensurate with experience)

• Fully remote work with flexible scheduling options

• Paid training and onboarding program

• Health, dental, and vision insurance (for full-time employees, if applicable)

• Paid time off (PTO) and paid holidays

• Home office stipend or equipment provided

• Opportunities for growth into senior support, admin, or specialist roles

Work Schedule

• Full-time, Monday–Friday (standard business hours, with some flexibility depending on team needs)

• Remote — candidates must be authorized to work in the applicable country/region and maintain a stable internet connection

How to Apply

Interested candidates should submit a resume and a brief cover letter outlining relevant skills and interest in a combined customer service/admin role. No prior experience required — we value strong communication, organization, and a willingness to learn above all.

Additional Information