Customer Service Representative

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and assistance. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, resolve inquiries efficiently, and uphold our commitment to outstanding service. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our customers’ experience.

Duties

• Answer inbound customer phone calls professionally and efficiently.

• Schedule service calls, maintenance visits, and customer appointments.

• Perform outbound customer follow-up calls as directed.

• Respond to customer email inquiries and online appointment requests.

• Enter and maintain accurate customer, equipment, and job information in ServiceTitan.

• Assist with invoice processing and administrative data entry.

• Communicate appointment updates, estimate statuses, and general job information to customers.

• Process customer payments and assist with collection calls as directed.

• Escalate customer concerns or operational issues to the appropriate management staff.

• Maintain organized digital and physical records.

• Participate in meetings, training, and process improvement initiatives.

• Support office workflow and team operations as needed.

• Perform additional duties assigned by management.

Experience

• High school diploma or GED required.

• Minimum one year of customer service or administrative experience preferred.

• Ability to pass background screening and drug testing requirements.

• Strong computer and typing skills.

• Ability to learn and utilize ServiceTitan and company software systems.

• Working knowledge of Microsoft Office, Gmail, and Google Workspace preferred.

• Strong verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Prior HVAC, home service, or dispatch office experience preferred.

• Prior ServiceTitan experience preferred.

Join us to be part of a vibrant team committed to delivering exceptional customer experiences! We value energetic individuals who thrive on helping others and possess the technical skills necessary for success in a busy office environment. This paid position offers an excellent platform for growth and professional development in customer support and administrative functions.

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Professional development assistance

• Vision insurance

Experience:

• Phone etiquette: 1 year (Required)

• HVAC: 1 year (Preferred)

• Dispatching: 1 year (Preferred)

• Customer service: 1 year (Required)

• Outbound calling: 1 year (Required)

Work Location: In person