D365 CE Functional Solution Architect (Managed Services)

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.

Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

Title : D365 CE Functional Solution Architect 

Location : Remote with travel up to 30%

** Description  **

As a member of the Managed Services team, the Dynamics 365 CE Functional Solution Architect will help MCA Connect deliver world-class customer service. The Solution Architect is self-motivated to troubleshoot and resolve complex, cross-functional issues with the Dynamics 365 CE application, leading resolution efforts and guiding the functional team toward high-quality outcomes. The Solution Architect owns the solution scope across all process areas and serves as the primary solution authority on Managed Services engagements. 

The Solution Architect makes decisions and recommendations confidently across all areas of the solution, exercises independent judgement and decision making on complex issues, and advises clients on matters of significant impact to their implementation. They work on problems of diverse scope and complexity ranging from moderate to substantial, lead the team in determining the most effective methods and procedures, and have full ownership of work and milestones. 

The Solution Architect requires minimal instruction on day-to-day work or complex assignments, uses independent judgement on analysis of variable factors, and leads others on the development of solutions. They are a comprehensive designer and leader who applies in-depth and broad knowledge across multiple process areas, takes full ownership of complex issues, and is competent to work independently at the most advanced level. 

Managed Services engagements span the full lifecycle of client operations. In addition to day-to-day issue resolution and escalation support, the Solution Architect facilitates Dynamics 365 version updates, post-go-live stabilization and hypercare engagements, system assessments and health checks, iterative phased module deployments, optimization of existing systems, and higher-level troubleshooting. The Solution Architect also provides architectural oversight on staff augmentation–style engagements to ensure solution integrity and MCA Connect quality standards are maintained. Position requires up to 30% travel. 

** Core Responsibilities  **

Managed Services Support Operations  

Provide outstanding customer service and achieve client satisfaction 

Monitor and triage complex or escalated support cases; own cross-functional issues end-to-end through resolution 

Troubleshoot complex, cross-functional issues and deliver high-quality solutions independently, while leading collaborative resolution efforts across the functional team 

Provide higher-level troubleshooting for cases that exceed Consultant and Senior Consultant expertise 

Oversee and guide Microsoft support escalations, ensuring proper documentation, follow-through, and resolution across Premier Support and Product Group channels 

Engagement Delivery Across the MgS Portfolio  

Lead post-go-live stabilization and hypercare engagements; define stabilization scope, success criteria, and transition-to-steady-state plans 

Lead Dynamics 365 system assessments and health checks; deliver architectural findings, risk analysis, and strategic improvement roadmaps to client leadership 

Architect and oversee iterative phased module deployments, defining deployment sequencing, cross-functional dependencies, and go/no-go criteria for each wave 

Provide architectural oversight and solution governance on staff augmentation–style engagements, ensuring embedded resources maintain solution integrity and MCA Connect methodology standards 

Customer Satisfaction & Advisory  

Work closely with the MCA Connect functional team to ensure engagements meet customer expectations 

Ensure customer satisfaction by delivering on-time, quality results 

Serve as a trusted advisor to client leadership; display confidence and experience in communicating with Senior Management on concerns, key decisions, risks, and trade-offs that affect the solution 

Promote and encourage change and change management methods to support customer acceptance and system adoption 

Prioritize and maintain focus on the customer’s visionary goals across all workstreams 

Advise clients on matters of significant impact to their implementation; exercise independent judgement and decision making on complex issues 

Solution Design & Delivery  

Lead the transition from strategic business transformation decisions to the successful delivery of those strategic decisions through execution phases 

Lead the MCA Connect project teams to define functional requirements and document solution designs; manage and oversee detailed design/requirements meetings to understand clients’ business requirements and conduct gap analysis 

Ensure the quality of design, configuration, and testing of core Dynamics 365 CE modules across all process areas 

Review design requirements prepared by functional team; deliver recommended changes and adherence to methodology 

Specify and convey requirements for custom code, integrations, and custom reports to the development team and test completed solutions 

Actively participate as the “Dynamics 365 CE Expert” in the Executive Steering Committee 

Facilitate and ensure all cross-practice coordination as appropriate 

Support technical lead regarding questions on customizations, estimates, and timelines 

Project Team Support & Management  

Ensure project and project team members follow MCA Connect methodology standards, including conformance to any Statements of Work (SOW) 

In partnership with the technical lead, create and execute the final system cutover plan for Go Live 

Work with the Project Manager and technical lead to define an Application Lifecycle Management (ALM) plan for the transition from project implementation to post-Go Live maintenance 

Manage and provide senior support to the client for generation of user documentation 

Manage and provide senior support for the training of end users and system administrators 

Provide business technical support and guidance to empower the functional team to build and own the solution 

Assist functional team and customer with data migration plan, reconciliation plans, and data clean-up recommendations 

Create Azure DevOps test plan through assistance of customer with CRP/UAT test cases, link to user stories, and assure completion and sign-off 

Support and monitor pass/fail CRP/UAT issue resolution, risk escalations and acceptance, and mitigation planning 

Mentor the team to support knowledge transfer, project success, and overall continued career growth 

Provide specific scoping documentation to the Project Manager for the generation of subsequent Statements of Work (SOWs) as appropriate 

Share responsibility with the Project Manager for creating periodic status reports for consumption by project team members and the executive leadership team (ELT) 

Share responsibility with technical lead and Project Manager for tracking customizations, deliverables, and timeliness of completion 

Oversee and support technical lead and functional team regarding debugging and finding code issues 

When applicable: Attend Microsoft FastTrack meetings, provide required documentation and/or training for Go Live checklist; comply with Microsoft FastTrack policies 

Manage ISV decisions, design, and collaboration with the functional team 

Design, review, and maintain awareness of all integration plans 

Monitor and coordinate Microsoft version updates; train, schedule, and guide customer to own release and pause schedules 

Monitor completeness of project, milestone activities, and sign-off tasks 

Promote continuous learning, D365 feature enhancement review, and deployment 

Managed Services Operations & Collaboration  

Maintain effective customer relationships; log incidents and document communications in CE 

Develop whitepapers, best practice knowledge base articles, and proactive service offerings leveraging new features or common repetitive areas 

Create, develop, and deliver proactive services to reduce recurring issues and improve client outcomes 

Provide support for team members; actively mentor Consultants and Senior Consultants on technical skills, cross-functional knowledge, and client management 

Communicate effectively with client leadership on business process decisions and project direction 

Optimize individual utilization; continue professional education by setting specific annual training goals 

Work independently with a self-motivated approach, while remaining open to collaboration, team participation, and knowledge sharing 

MCA Representation & Communication  

Create and deliver content for both internal and external training, communication, and marketing 

Represent MCA Connect at promotional and educational events 

** Required skills and experience  **

Strong business knowledge of B2B sales, lead-to-opportunity, quote-to-order, customer service, field service, marketing journeys, customer data, and CRM operating models. 

Hands-on functional experience configuring D365 CE modules, Dataverse, model-driven apps, dashboards, views, business rules, processes, and related Power Platform capabilities. 

Ability to facilitate senior stakeholder conversations, handle ambiguity, challenge requirements constructively, and produce executive-ready deliverables. 

Experience with agile delivery, requirements traceability, process mapping, adoption planning, and measurable business value realization. 

Experience producing executive-ready deliverables such as capability maps, future-state process models, fit-gap summaries, business-value roadmaps, adoption plans, and decision logs. 

Recommended certifications: MB-280 or successor customer experience credential, MB-230, MB-240, PL-200, and/or equivalent D365 CE credentials. Change management certification is preferred. 

Experience with D365 ERP Processes and Dual Write is a plus.

Why work for MCA Connect?

Our compensation plan offers one of the best bonus structures in the industry.  Along with this we also offer a generous benefit package:

·        Work/Life Balance with Unlimited Paid Time Off (UPTO)

·        401k Plan with Company Matching Contribution

·        Monthly Stipend for Home Office Expenses

·        Subsidized Medical, Dental and Vision Coverage

·        Health Savings and Flexible Spending Accounts

·        Company Paid Life and Disability Insurance

·        Training, Certification and Continuing Education Support

MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.

MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!