DevOps / AgentOps Engineer (GTM Systems)

• Go To Market (“GTM”) Systems builds and runs the platform that Sales and contracting operate on, a production Salesforce org plus a growing portfolio of custom internal applications and agents

• These systems process revenue-impacting transactions, guide critical business processes, and produce data the rest of the company runs on

• Today the path from request, development, test, and pull request to production push is manual and slows the team down rather than speeding it up

• We are hiring a DevOps / AgentOps engineer to build and run that path

• You will stand up and maintain an AI-first CI/CD pipeline covering both Salesforce and custom application code

• This release pipeline will support three modes: fully agentic, human-in-the-loop, and AI-assisted. Anthropic is an unusual place to do this

• Our own frontier models are part of the toolkit and the question we want you to answer is what a delivery system looks like when you design it for agents and humans working side by side rather than retrofitting agents into a pipeline built for humans alone

• You will work closely with a team of business systems analysts, software engineers, and integration engineers to develop the solution to accelerate their everyday work

• The pipeline you build is the one path to production for a system under audit, so the guardrails, approvals, and audit trail are part of the product, not an afterthought

• Design, build, and operate the CI/CD pipeline for a production Salesforce org and a portfolio of custom internal applications, from branching and validation through deploy and rollback

• Define how a change is classified and routed into an agentic, human-in-the-loop, or AI-assisted lane, what gates each lane passes through, and how a change escalates between lanes when validation fails or risk changes

• Build the agent operations layer: what agents are scoped to do in the pipeline, what tools and permissions they hold, how they are sandboxed differently for Salesforce and custom-app work, and what they are not trusted to do unsupervised

• Implement approval workflows that keep PR review and business sign-off as distinct gates, with clear rules for which changes need which, who is asked, and what evidence they see

• Own environment strategy, secrets handling, deploy observability, and kill-switch and rollback mechanics across all three lanes

• Produce the audit trail and evidence a SOX-scoped platform needs

• Measure and report on the pipeline itself: lead time, failure rate, share of work moving through each lane, and where humans are still doing work an agent should be doing

• Pair with engineers on the team as they move onto the pipeline, and turn what you learn from them into better defaults

Benefits

• Comprehensive health, dental, and vision insurance for you and your dependents

• Inclusive fertility benefits via Carrot Fertility

• 22 weeks of paid parental leave

• Flexible paid time off and absence policies

• Mental health support for you and your dependents

• Competitive salary and equity packages

• Optional equity donation matching at a 1:1 ratio, up to 25% of your equity grant

• Retirement plans with competitive matching

• Life and income protection plans

• $500/month flexible wellness and time saver stipend

• Commuter benefits

• Annual education stipend

• Home office stipends

• Relocation support for those moving for Anthropic

• Daily meals and snacks in the office- Work fluently with AI coding tools and agentic workflows, and have opinions about which kinds of engineering work belong in the hands of an agent, which need a human review, and where the boundaries are

• Design for the failure case: you think about blast radius, sandboxing, permissions, and what happens when an automated change is wrong before you think about the happy path

• Write clear design documents and can defend a design to engineers, business approvers, and auditors in language each of them will accept

• Have hands-on experience with Salesforce deployment mechanics (metadata API, source-tracked development, org-to-org promotion) or a comparable enterprise platform

• Are comfortable working across GitHub Actions or a comparable CI system, infrastructure as code, and the scripting needed to glue platforms together

• Have built and run a CI/CD pipeline for a team, including the branching model, merge gating, and rollback path, and can explain the choices you made and what you would change

• Bachelor’s degree or an equivalent combination of education, training, and/or experience

• We encourage you to apply even if you do not believe you meet every single qualification

• Have shipped agents or automation that operate inside a production system of record, and have dealt with what happens when they misbehave

• Have operated a platform under SOX or a similar audit regime and know what evidence a change-management control actually requires

• Have experience with Salesforce DevOps tooling (Gearset, Copado, sfdx-based pipelines) and know where those tools stop and custom work begins

• Have run a migration from ad hoc or manual deploys to a governed pipeline and can talk about how you kept a team shipping while you did it

• Have built approval or notification workflows in Slack or a comparable tool that people actually used