About the role

m-View is experiencing rapid growth and is seeking an experienced DevOps and Support Engineer to join our team in a permanent full-time role. In this role, you will be responsible for the ongoing management, performance, security and reliability of our cloud-hosted SaaS platforms, while providing advanced Level 2 and Level 3 technical support across our software applications and AWS infrastructure. Working closely with our Development, Engineering and Operations teams, you will play a key role in maintaining and optimising our cloud environments, supporting software deployments, troubleshooting complex technical issues and driving improvements through automation, monitoring and continuous improvement. You'll work across a diverse technology environment supporting our end-to-end body-worn video and in-car video solutions, from device connectivity and video processing through to secure cloud storage and digital evidence management. This includes AWS infrastructure, Windows and Linux environments, databases, networking and application integrations.

Key responsibilities

Saas & Cloud Operations Manage the deployment, monitoring, maintenance and ongoing operation of our SaaS applications hosted within AWS, ensuring availability, performance, reliability and scalability
Level 2 & 3 Technical Support Own escalated Level 2 and Level 3 technical support issues across the SaaS platform and supporting applications, undertaking advanced troubleshooting, log analysis and root-cause investigation
Incident Management Respond to production incidents and service degradation, coordinate technical investigation and recovery, and identify recurring issues requiring permanent corrective action
Monitoring and Alerting Maintain and continuously improve monitoring, logging and alerting across production environments, proactively responding to alerts, anomalies and performance issues
Cloud Optimisation Identify opportunities to improve AWS architecture, performance, resilience, security and cost efficiency, including optimisation of cloud resource utilisation and billing
Infrastructure as Code & Automation Develop and maintain infrastructure automation using tools such as Terraform, scripting and CI/CD pipelines to improve deployment consistency, repeatability and operational efficiency
Deployment & Release Support Work closely with Development and Operations teams to support application deployments, releases and upgrades, ensuring cloud services and dependencies are appropriately configured and validated
Security & Compliance Support the implementation and maintenance of cloud security controls and operational practices aligned with ISO 27001 and AWS security best practices
Documentation & Knowledge Management Create and maintain technical documentation, runbooks, architecture information, troubleshooting guides and operational procedures
Team Development Share technical knowledge and best practices across the team and provide guidance and mentoring to junior team members

About you

Bachelor's degree in Computer Science, Information Technology or a related discipline, or equivalent relevant industry experience
Minimum 3 years' experience in DevOps, cloud operations or a similar technical role supporting production SaaS environments
Demonstrated experience managing and troubleshooting applications and infrastructure within AWS
Experience providing Level 2/3 technical support and resolving complex production issues
Strong practical knowledge of AWS services and architecture, including EC2, ECS, Application Load Balancer (ALB), CloudFront, CodeDeploy, VPC and network routing, Systems Manager (SSM), Lambda, IAM, S3, and Security Hub
Practical experience with Terraform / Infrastructure as Code, Docker and containerised applications, CI/CD pipelines, Bash and PowerShell scripting, Bitbucket or similar source-control platforms, Windows and Linux environments, SQL Server and database troubleshooting, and monitoring and observability platforms such as Datadog
Strong analytical and diagnostic capability, including the ability to investigate complex application, infrastructure, networking and integration issues and determine root cause
Strong written and verbal communication skills, with the ability to explain technical issues clearly to both technical and non-technical stakeholders and produce concise technical documentation
Demonstrated ability to work effectively across Development, Engineering, Operations, Support and customer-facing teams
Ability to take ownership of technical initiatives, share knowledge and mentor others, with an interest in developing into a broader technical leadership role over time

About us

m-View Live Video is a leading provider of innovative mobile video solutions, specialising in body-worn cameras, in-car video systems, live video streaming and advanced digital evidence management software. Our integrated technology enables frontline personnel to capture, manage and access critical video evidence, helping organisations improve operational efficiency, accountability and safety. Trusted by customers across law enforcement, public safety, local government and the private sector, m-View delivers reliable, high-quality solutions throughout Australia and international markets. With a strong focus on innovation and continuous improvement, we're committed to developing technology that makes a real difference in the field.

Benefits

The opportunity to work with innovative technology and contribute to products used in real-world operations
Ongoing professional development, with access to online training and learning platforms
A supportive, collaborative team where your ideas and contributions are valued
A modern, centrally located Melbourne CBD office
The opportunity to take ownership of your work and make a genuine impact on the business

Job description