DevOps Engineer(Bilingual Chinese and English)

About Speed Xpress Inc.

Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business’ needs, exceed their expectations, and future-proof their ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

Responsibilities

• Cloud Resources & Infrastructure Operations: Responsible for daily operations, inspection, and troubleshooting of cloud platform resources, such as AWS / Azure, Kubernetes clusters, networks, storage, VPN, bastion hosts, and related infrastructure.

• Production Stability: Responsible for production deployment, change execution, capacity inspection, monitoring and alerting, troubleshooting, and emergency response to ensure stable operation of core business systems.

• Monitoring & Logging: Maintain monitoring systems such as Prometheus, Grafana, Azure Monitor, and log collection platforms; optimize alert rules, log retention, service availability monitoring, and resource usage monitoring.

• DevOps & Release Support: Work with development teams to maintain CI/CD processes and support troubleshooting for Jenkins, GitLab, Nginx, Ingress, Helm, and deploymentrelated issues.

• Access Control & Security Operations: Support production access permission review, least-privilege governance, temporary authorization, access traceability, and public access reduction for sensitive systems.

• Security Incident & Compliance Support: Participate in security incident response, assist with impact assessment, temporary mitigation, remediation tracking, post-incident review records, audit materials, and remediation evidence preparation.

• Documentation & Process Improvement: Write and maintain operations SOPs, troubleshooting manuals, change records, permission management procedures, security operations documents, and audit support materials.

• Collaborative Support: Work with R&D, DBA, security, product, and customer teams to drive closure of production issue diagnosis, change releases, security remediation, and compliance audit matters.

Requirements

Mandatory Qualifications:

• Bachelor's degree or above in a computer-related major, with 3+ years of experience in cloud platforms, DevOps, SRE, or production operations.

• Must be proficient in both Chinese and English.

• Familiar with at least one mainstream cloud platform, such as Azure/AWS, and experienced in operations of cloud servers, cloud storage, networking, security groups, firewalls, VPN, monitoring, and alerting.

• Familiar with Kubernetes operations, including Ingress, Namespace, ConfigMap, Secret, log collection, resource monitoring, and common troubleshooting.

• Familiar with Linux systems, networking fundamentals, DNS, load balancing, firewalls,

VPN, bastion hosts, and related infrastructure operations.

• Familiar with CI/CD, Jenkins, GitLab, Nginx, Prometheus, Grafana, log systems, and other common operations tools.

• Experience in production troubleshooting, change execution, monitoring and alert optimization, capacity inspection, and emergency response.

• Understanding of access control, least privilege, log retention, audit tracing, security incident response, and basic security compliance requirements.

• Strong documentation and cross-team communication skills; able to produce incident reports, change records, audit explanations, and remediation materials.

Preferred Qualifications:

• Operations experience in cross-border logistics, e-commerce, SaaS, or high-availability online systems.

• Experience supporting SOC 2, ISO 27001, customer security audits, or cloud security remediation.

• Familiarity with Microsoft Defender for Cloud, Microsoft Sentinel, Entra ID, PIM, or related security capabilities.

• Proficiency in Python / Go / Shell, with experience developing automation tools for operations.

• Familiarity with Terraform, Ansible, Helm, ArgoCD, or other IaC and automated deployment tools.

• Experience in security incident response, vulnerability remediation, permission governance, or public access reduction projects.

• Able to communicate in Chinese.