Support Center - Irving

The DevOps Engineer is responsible for leading a team of Systems Analysts and Developers that support the Control-M, Service Now, and Team Forge enterprise tools. This position will drive and implement technology enabled DevOps solutions as well as provide on-going enhancements and maintenance support of these systems. The DevOps Engineer will work closely with IT Managers to schedule software/infrastructure builds through various stages and environments.

DevOps Project Management

Collaborate, influence and communicate with business on project/enhancement prioritization and delivery/support status
Champion improvements of systems to solve problems, improve stability, drive down costs, and apply strategic thinking
Determine, monitor and review project budgets, schedules and resource requirements
Ensure projects follow Michaels defined project delivery methodology, architectural standards, processes and policies
Accountable for the delivery of projects on time, within budget and with high quality
Champion and promote benefits of software processes, drives governance, SDLC change management processes
Develop and foster environment that stimulates innovation and champions' adoption of new technical approaches
Contribute to Dev Ops Strategy and integrating tools into delivery pipeline
Drive and develop continual process improvements, promoting best practice standards, and recommending scalable DevOps solutions
Ensure associated roles and team capabilities are optimally aligned to meet support standards and/or business needs

Leadership and General Responsibilities

Provide mentoring, coaching and development for team of Systems Analysts and Developers
Work with teams to drive automation methodologies to deliver value sooner to the business
Enhance teams' knowledge of Production Control applications and processes
Set goals and policies to change behavior and secure desired outcomes
Encourage individuals to be creative and innovative to meet customer demand
Partners with manager in decisions for projects, support, and personnel actions

Other duties as assigned

Minimum Education

Bachelor's Degree in Computer Science, Information Systems, Business Administration or related field of study, or equivalent experience

Minimum Special Certifications or technical skills

ITIL framework knowledge, Dev Ops Methodologies, Knowledge of the software development lifecycle, Agile and Waterfall experience
Experience in Team Forge application development tools

Minimum Type of experience the job requires

5+ years' progressive work experience in IT, project work, and software development
1+ years' experience in software development as a technical lead or equivalent and continuous integration tools

Preferred Education

CI/CD experience

Preferred Special Certifications or technical skills

Proficiency in Microsoft Office (Outlook, Excel, Word and Visio)
Project Management

Preferred Type of experience the job requires

Experience with broad range of core business technologies
Retail background; knowledge of retail systems

Other

Strong interpersonal, team building, analytical, problem solving, diagnosis, negotiating and troubleshooting skills
Excellent verbal and written communication skills
Ability to drive change and build professional relationships
Functions as a team member at all levels and across department and functional lines; promotes the success of others and constructively resolves disagreements
Influences others without direct reporting relationships and responsibility
Ability to multi-task in a fast-paced environment
Ability to evaluate problems logically, handle complex scheduling, meet defined service levels and provide technical leadership
Strong organizational skills; ability to manage multiple projects with competing demands for resources

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com "and" Michaels.ca ."The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit" www.michaels.com .

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

Job description