Door Manager

Company Description

Tomorrowland presents Terra Solis Dubai, a brand-new desert destination .

REDISCOVER YOUR SERENITY - A magical oasis, away from all the noise, where you live to the rhythm of the sun

WAKE UP FROM A NIGHT UNDER THE STARS - A unique glamping experience in the Arabian Dunes

CELEBRATE LIFE BY THE POOL - A vibrant, yet relaxing pool scene

DELIGHTFUL TASTES & AROMAS - Exquisite restaurants serving tastes from around the world

Experience  the light and warmth of extraordinary  hospitality

Job Description

1. Guest Entry Management:

•    Supervise entry and exit points to ensure only authorized individuals are allowed access.

•    Verify identification and adherence to legal age restrictions for entry.

•    Check tickets or cover charges as applicable.

•    Enforce dress codes and venue-specific guest policies.

2. Team Supervision:

•    Oversee door staff, including bouncers and ticket takers.

•    Train new staff members on entry procedures, security protocols, and guest service standards.

•    Assign tasks and ensure adequate staffing during peak hours.

3. Security and Safety:

•    Maintain a visible presence at the entrance to deter unwanted behavior and ensure guest safety.

•    Handle difficult situations, such as denying entry to intoxicated patrons or addressing confrontations.

•    Coordinate with security personnel to manage crowd control and respond to emergencies.

4. Customer Service:

•    Provide a welcoming and friendly atmosphere for all guests.

•    Address guest inquiries and complaints professionally and efficiently.

•    Ensure VIP guests and regular patrons receive the highest level of service.

5. Compliance and Reporting:

•    Ensure compliance with legal regulations, including alcohol licensing laws and fire safety regulations.

•    Maintain accurate records of incidents and any refusal of entry.

•    Report any security issues or breaches to management promptly.

Qualifications

Experience: Previous experience in security or hospitality, particularly in a nightlife environment.

Leadership: Strong supervisory skills with the ability to manage and motivate a team.

Communication: Excellent verbal communication and conflict-resolution skills.

Physical Fitness: Ability to stand for long periods and handle physically demanding situations.

Legal Knowledge: Understanding of local laws and regulations regarding nightlife venues.

Additional Information

• (1) years minimum experience in a similar role in four- or five-star hotel

•  UAE/GCC local market experience