ERP Pre-Sales & Implementation Consultant

About Tranquil

Tranquil ERP software is a comprehensive cloud-based solution designed to empower contracting, trading, and manufacturing companies in the GCC region. Our software eliminates the need for paper-based processes and streamlines your core business functions.

Role

Serves as the bridge between Sales, the Project Manager, the Technical Team, and the Customer, from the first demo through go-live. Supports the sales team in winning new clients through discovery, tailored product demonstrations, and solution proposals. Then ensures successful implementation, training, and onboarding once the deal is closed.

Responsibilities

Pre-Sales

• Partner with the sales team to run discovery sessions with prospects, qualify fit, and understand their business processes, pain points, and requirements.

• Prepare and deliver Tranquil ERP demos tailored to each prospect’s industry (contracting, trading, or manufacturing), including setting up demo environments with realistic data.

• Conduct fit-gap analysis between prospect requirements and Tranquil ERP’s standard functionality, and identify any customizations or integrations needed.

• Assess technical feasibility with the Project Manager and Technical Team before any commitments are made to the client.

• Support the sales team in preparing proposals, RFP/RFQ responses, scope of work, and implementation effort and timeline estimates.

• Answer prospects’ functional and technical questions during the sales cycle, such as modules, integrations, data migration, and VAT and ZATCA e-invoicing compliance.

• Run proof-of-concept or pilot setups when needed to support a deal.

• Build and maintain pre-sales materials such as demo scripts, presentations, case studies, and FAQs.

• Share client feedback, recurring feature requests, and competitor insights with management and the product team.

Implementation & Onboarding

• Ensure a smooth handover from sales to implementation by documenting everything agreed during the sales cycle (scope, commitments, special requirements) for the Project Manager and Technical Team.

• Ensure requirement-gathering is well documented, starting from the project scope (including the SRS), and get the client’s signature before the Technical Team starts implementation activities (Service).

• Ensure the implementation cycle is well documented for the Technical Team, in coordination with Project Managers.

• Coordinate with the Technical Team to resolve technical issues during project execution (until delivery note).

• Collect master data for migration and carry out client onboarding activities.

• Provide all necessary training and support to clients, including knowledge transfer on minor technical details.

• Ensure a successful system go-live after project completion.

• Ensure projects are closed before their deadlines.

Client Communication & Reporting

• Maintain ongoing communication with customers to address any queries or concerns.

• Report the status of pre-sales opportunities and ongoing implementations to management.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.

• Minimum 2 years of experience in ERP implementation. Experience with contracting, trading, or manufacturing clients is highly preferred.

• Experience in ERP pre-sales or solution consulting, including product demos and proposal/RFP preparation, is a strong plus.

• Strong presentation and communication skills, with the ability to explain technical concepts to non-technical decision-makers.

• Solid understanding of core business processes such as finance, procurement, inventory, sales, projects, and production.

• Previous exposure to project management methodologies (Agile, Waterfall) is beneficial.

• Experience in client engagement and training.

• Familiarity with GCC requirements such as VAT and ZATCA e-invoicing is a plus.

• Fluent in English; Arabic is a strong advantage.