Expert Site Reliability Engineer

Purpose:

To drive the reliability, availability, scalability, and operational resilience of critical technology services by applying advanced software engineering, automation, observability, and reliability engineering practices.

Main Duties and Responsibilities:

• Define and implement advanced reliability engineering practices across critical technology services.

• Establish and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and reliability targets.

• Design automation to reduce manual operational activities and improve system resilience.

• Develop and enhance monitoring, observability, alerting, and incident detection capabilities.

• Lead technical analysis and resolution of complex production incidents.

• Conduct root-cause analysis and drive permanent corrective and preventive actions.

• Design solutions to improve system availability, scalability, capacity, and disaster resilience.

• Identify reliability risks and recommend architectural and engineering improvements.

• Drive performance engineering and capacity planning for critical services.

• Provide advanced technical guidance and mentorship on SRE practices.

• Promote automation and engineering approaches that reduce operational toil and improve service reliability.

Requirements

QUALIFICATIONS & REQUIREMENTS

• Bachelor's degree in Computer Science, Software Engineering, IT, or a related field.

• 5+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or related roles.

• Strong experience in cloud platforms, Kubernetes, and production environments.

• Strong knowledge of monitoring, observability, alerting, SLIs, SLOs, and reliability metrics.

• Hands-on experience with automation, scripting, CI/CD, and Infrastructure as Code (Terraform).

• Proven experience in complex incident management, troubleshooting, and Root Cause Analysis (RCA).

• Strong understanding of high availability, scalability, performance engineering, capacity planning, and disaster recovery.

• Experience driving reliability improvements and reducing operational toil through automation.

• Strong analytical, problem-solving, and technical leadership skills.

• Experience in Banking, FinTech, or Payment environments is preferred