General Manager, Marketing& Commnications

Job Description

Join the journey and shape the conversations, connections and experiences that define our brands.

• Lead marketing and communications across Australia and New Zealand

• Drive the growth and influence of market-leading motorcycle, caravan, pleasure craft and commercial marine brands

• Shape customer engagement, brand reputation and stakeholder relationships

• Partner with leaders across the business to deliver strategic and commercial outcomes

• Lead a high-performing team within a growing specialist insurer

At NM Insurance, we have spent more than 20 years protecting the lifestyles people love and the industries that keep them moving.

Operating across Australia and New Zealand, our market-leading brands support the motorcycle, caravan, pleasure craft and commercial marine sectors. Our success has been built on trusted partnerships, specialist expertise and a commitment to delivering exceptional customer experiences.

As General Manager, Marketing & Communications, you will play a pivotal role in shaping how NM Insurance is represented, recognised and experienced across the markets we serve.

This role brings together marketing, brand, communications, reputation management, stakeholder engagement and governance. You will lead the development and execution of strategies that strengthen our brands, deepen customer and partner connections, elevate our market presence and support sustainable business growth.

Working closely with leaders across the organisation, industry associations, distribution partners and external stakeholders, you will help shape the voice of NM Insurance and ensure our brands remain relevant, trusted and differentiated in a competitive marketplace.

Success in this role will come from balancing commercial outcomes with customer needs, creativity with governance, and strategic thinking with strong execution.

We are seeking a leader who can build on our strong foundations, bring fresh perspectives and inspire a high-performing team to deliver meaningful outcomes for our customers, partners and business.

Job Requirements

• A proven track record of leading marketing, communications, brand or corporate affairs functions within a complex organisation

• Demonstrated success delivering strategies that have strengthened brand reputation, customer engagement and commercial performance

• Strong commercial and strategic capability with the ability to align functional priorities to broader business objectives

• Experience leading organisational change, influencing decision-making and driving business outcomes through collaboration and stakeholder engagement

• Proven ability to build, lead and develop high-performing teams while maintaining a strong culture of accountability and continuous improvement

• Expertise across brand strategy, communications, reputation management, stakeholder engagement and customer experience

• Experience operating within regulated environments and managing governance, compliance and reputational considerations

• Highly developed communication, influencing and relationship management skills

• Sound financial management and resource planning capability

• Relevant tertiary qualifications and a commitment to ongoing professional development

Job Responsibilities

• Lead the development and execution of NM Insurance's marketing and communications strategy

• Drive brand growth, customer engagement and market presence across Australia and New Zealand

• Provide stewardship of NM Insurance's brand portfolio and ensure consistency across all touchpoints

• Lead corporate communications, public relations and reputation management activities

• Build and strengthen relationships with key industry bodies, partners and stakeholders

• Support organisational objectives through strategic communication and engagement initiatives

• Oversee brand governance and ensure alignment with business strategy and regulatory obligations

• Identify opportunities to enhance customer experience and support sustainable business growth

• Lead, develop and inspire a high-performing Marketing & Communications team

• Manage budgets, agency relationships and marketing investment to maximise impact and value

• Embed NM Insurance's values and culture through all communications and brand activities

Job Benefits

At NM Insurance, we provide an environment where ambitious people can do their best work. You will join a growing organisation with strong brands, a clear vision and the opportunity to influence how we engage with customers, partners and the industries we serve.

In addition, you will benefit from:

• Hybrid working arrangements

• Competitive remuneration package

• Enhanced Superannuation Program

• Employee discounts on motor vehicles, car hire and health & fitness

• Professional development opportunities

• A collaborative and supportive leadership team

• The opportunity to influence the growth and reputation of a market-leading specialist insurer

We value our people and live by our core behaviours:

• Customer First

• Doing What is Right

• Results Driven

• One Team

• Learn and Grow

Salary

180000 - 200000 AUD (hourly)