Job description

The Host/Hostess is the first point of contact for guests, whether in person or over the phone. They provide a warm welcome, manage reservations, and support the dining room team to ensure guests enjoy an exceptional dining experience.

RESPONSIBILITIES:

Manage dining room reservations; Ensure menus are in perfect condition; Welcome guests upon arrival, assign them a table according to the established floor plan, escort them to their table, and adjust place settings as needed; Assist the dining room team during service when necessary; Thank guests upon departure, inquire about their satisfaction, and invite them to return; Ensure the cleanliness of the work area, washrooms, and dining room; Answer telephone calls according to established procedures; Perform any other related duties required to ensure the smooth operation of dining room service.

QUALIFICATIONS:

Minimum of one (1) year of experience in a similar position; Strong customer service skills; Ability to work independently; Resourcefulness and problem-solving skills; Strong organizational skills; Excellent communication skills in both English and French, spoken and written.