L2 Infrastructure Engineer

on site SheffieldL2 Infrastructure Engineer

The ASC Infrastructure Engineer will be responsible for providing remote monitoring and level 2 support for core systems and technologies to support external client infrastructure. You will provide high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution.

What will you be doing:

• Support and maintain Azure infrastructure, including virtual machines on Azure and VMware.

• Manage and troubleshoot Active Directory issues, user accounts, and group policies.

• Manage the O365 environment and troubleshoot any MFA, conditional access, email, public folders, SharePoint related issues.

• Administer certificate lifecycle, ensuring proper issuance, renewal, and revocation.

• Manage software licenses and ensure compliance with licensing agreements.

• Support and maintain web servers, ensuring high availability and performance.

• Utilize SCCM for software deployment, updates, and system configuration.

• Manage NetScaler LBs and Gateways for secure application delivery.

• Provide Citrix support for virtual desktops and applications. Utilize Citrix Director for monitoring and troubleshooting user sessions, analysing performance metrics, and optimizing resource usage.

• Administer Fortinet firewalls and ensure network security.

• Implement and manage Deep Security solutions for server protection.

• Support Mailmeter and other platforms for email security and archiving.

• Administer and troubleshoot Commvault for data backup and recovery issues.

• Be the point of contact and knowledge expert within the level 2 team.

• Incident resolution and monitoring of the supported estate through key monitoring tools.

• Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure

• Perform changes in relation to requests or infrastructure change requests to ensure high availability of service.

• Create technical guides and work instructions.

• Invoke escalation procedure both in a prompt and timely manner to other levels of support.

What experience will you have:

• Proven experience as a Second Line Engineer or similar role.

• In-depth knowledge of O365, Exchange, Azure, Active Directory.

• Prefer Azure fundamentals or Azure Administration certifications.

• Knowledge and experience of Certificate Management, License Management,

• Experience maintaining webservers and Proxies.

• Experience administering software firewalls such as Fortinet.

• Demonstrable knowledge and experience of Citrix XenApp/XenDesktop

• Relevant certifications (e.g., Microsoft, Citrix, Fortinet) would be an advantage.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and customer service skills.

• Ability to work collaboratively in a team environment.