Marketing Agency Operations Manager

Company Description

Athr Agency is a modern marketing agency focused on helping brands grow through data-informed strategy, creative campaigns, and streamlined execution. The team works collaboratively across disciplines to deliver measurable results and sustainable marketing programs. Athr Agency values clear communication, operational excellence, and continuous improvement in all aspects of client delivery. The agency offers a flexible, remote-first environment that supports professional development and high-performance work. Team members are encouraged to bring new ideas, optimize processes, and contribute to a culture of accountability and innovation.

Role Description

The Marketing Agency Operations Manager is a full-time remote role responsible for overseeing day-to-day operational activities across the agency. This role manages workflows, resource allocation, and process optimization to ensure projects are delivered on time, within scope, and aligned with client expectations. The Operations Manager will coordinate cross-functional teams, maintain and refine standard operating procedures, and monitor performance metrics to improve efficiency. Key responsibilities include supporting project intake and prioritization, ensuring effective use of marketing automation and analytics tools, and partnering with leadership on capacity planning and operational reporting. The person in this role will also help identify bottlenecks, implement solutions, and foster a culture of continuous improvement and operational discipline.

Qualifications

• Strong Marketing Operations and Operations Management skills, with experience structuring agency or marketing team workflows.

• Proficiency in Marketing Analytics and solid Analytical Skills to interpret data, track performance, and inform operational decisions.

• Hands-on experience with Marketing Automation platforms and related tools to support scalable, efficient campaign execution.

• Excellent communication, collaboration, and stakeholder management skills, with the ability to work effectively in a remote environment.

• Proven ability to develop and refine processes, manage multiple projects simultaneously, and drive alignment across teams.

• Experience in a marketing agency or similar fast-paced environment is preferred; background in project management or business operations is beneficial.

• Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.

• Comfort with digital collaboration tools and a high level of self-organization, reliability, and accountability.