Northern Territory Government

JOB DESCRIPTION

Job Title Meter Data Provision Analyst

Classification Administrative and Corporate Services 2ACS Position No. 46124

Job Type Full time Duration Ongoing commencing 20/10/2026

Business Unit Core Operations Location Darwin

Reports to Meter Data Provision Manager Reports to P/No. 13581

Power and Water values diversity. Power and Water encourages people from all diversity groups to apply for vacancies

Inclusion and and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment

diversity and Special for the recruitment process or job, please discuss this with the contact officer. For more information about applying for

Measures this position and the merit process, click here

recruitment plans Under the Agency’s Special Measures recruitment plan eligible Aboriginal applicants will be granted priority

consideration for this vacancy. For more information on Special Measures plan, click here

Information for Applications must include a one-page summary about you, a detailed resume and copies of all relevant tertiary

Applicants qualifications listed in your application. For further information for applicants and example applications: click here

Information about If you accept this position, a detailed summary of your merit (including work history, experience, qualifications, skills,

Selected Applicant’s information from referees, etc.) will be provided to other applicants, to ensure transparency and better understanding

Merit of the reasons for decision. For further information: click here

PRIMARY OBJECTIVE

Support the Meter Data Provision function to ensure meter data provision and associated activities are processed and actioned in accordance with

shareholder, regulatory and customer expectations for the NT electricity and water markets, ensuring the integrity of meter and standing data is

maintained in a timely manner by addressing business and market system exceptions.

KEY RESPONSIBILITIES

The “WHAT” to be delivered

Conduct Meter Data Provision activities including data collection, validation, estimation and substitution for market settlement and retailer and

customer billing in line with relevant regulatory obligations adhering to KPI’s and Service Level Agreements

Work with internal and external stakeholders, including contractors to ensure data is accurately received and processed and exceptions are

actioned and that systems are working and maintained.

Analyse and identify trends, root causes, and exceptions related to meter standing data and meter data exceptions and substitution impacting

compliance, measured MDP performance, network and customer billing and retailer disputes.

Provide key insights and advice, and conduct investigations into metering and data issues, operating systems associated with meter data

provision including asset, billing and headend systems.

Address stakeholder inquiries, complaints, and recommend effective solutions.
Monitor, analyse, and report on meter data provision compliance, including tracking performance metrics and addressing instances of non-

compliance.

Ensure processing of all meter data provision exceptions within contractual and internal and external service levels.
Maintain a high standard of quality customer service, including timely response to all service requests, queries, complaints, investigations and

support for other team members and field staff.

Detect and report meter tampering, unsafe installations, unbilled meters or other metering issues and ensure accurate recording of meter

readings, meter data, and fees to fulfil regulatory obligations and meet KPI’s and Service Level Agreements.

Participate with the review, development and implementation of metering services procedures and policies to ensure the goals and objectives

of the organisation are achieved.

COMPETENCY PROFILE

“HOW” to do it *(*Manager of Self profile - refer to Power and Water’s Behavioural Competency Guide)

Ensures accountability Holding self and others accountable to meet commitments

Action orientated Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Communicates effectively Developing and delivering multi-mode communications that convey a clear understanding of the unique

needs of different audiences.

Customer Focus Building strong customer relationships and delivering customer-centric solutions.

Collaborates Building partnerships and working collaboratively with others to meet shared obligations.

EMPLOYEE SIGNATURE: __________________________ DATE: ____________

AT POWER AND WATER:

Job Description Northern Territory Government

Instils trust and values difference Building partnerships and working collaboratively with others to meet shared objectives while

recognising the value that different perspectives and cultures bring to an organisation.

Is resilient Rebounding from setbacks and adversity when facing difficult situations.

Self-development with self-awareness Actively seeking new ways to grow and be challenged using both formal and informal development

channels, using a combination of feedback and reflection to gain productive insight into personal

strengths and weaknesses.

MANAGEMENT RESPONSIBILITIES

No. of Direct Reports 0 No. of Indirect Reports 0

Key Interactions: External Stakeholders (as per Single Point of Accountability Standard), Board, Executive Leadership Team, Senior

Leader Group, All Employees, External Customers

COMPLIANCE

We expect you to:

Actively align, support and promote Power and Water’s Values and support building a constructive workplace culture that celebrates

achievement through its people

Carry out duties in accordance with Power and Water’s Safety and Environmental policies and procedures, working towards our goal of Zero

Harm

Ensure all activities undertaken as a Power and Water employee comply with Power and Water’s Code of Conduct, Management Standards and

Procedures, relevant Acts, legal demands and that you manage all of your activities and responsibilities within the Power and Water risk

management framework

Pass a job-specific pre-employment medical (if applicable)

SELECTION CRITERIA

Qualification & Skills Experience

Essential • Strong analytical and investigation skills into resolving • Experience managing large data files including data

meter and meter data issues and complaints, with a entry, exception investigation and analysis, a proven

sound understanding of administration to assist in day ability of numerical accuracy and attention to detail to

to day activities. ensure accuracy of meter data and customer

Demonstrate well-developed communication skills, transactions.

with a specific focus on effective customer relations • A proven ability to work under time pressure

and written communications with an ability to interact constraints to ensure KPIs and Service Levels

effectively with people of diverse cultures. Agreements are met.

• Demonstrated interpersonal and motivational skills to • Ability to set priorities, plan and organise own work

work as a team member in a small multi-skilled work load, investigate and solve problems and complete

group to meet regulatory and legislative compliance tasks with minimum supervision and strong attention

obligations to detail.

Demonstrated experience and ability to create and

maintain computer based spreadsheets and data, with

the ability to analyse data to identify trends and root

causes.

Minimum 2 years’ experience in a data analyst or role

of similar relevance

Desirable • Understanding of both the Northern Territory

Electricity Market and the regulatory framework for

water metering in the Northern Territory.

Prior experience in the use of metering and works

management systems including enterprise systems

technology and an understanding of metering, meter

data and asset utility systems.

FURTHER INFORMATION

Contact Ellen Anandarajah on 08 892 45813 for further information about the position
Information about Power and Water Corporation may be viewed at powerwater.com.au
The total remuneration package amounts published for this position include base salary, superannuation and annual leave loading and the

value of an extra week’s annual leave.

Apply Online https://jobs.nt.gov.au/Home/JobDetails?rtfId=355408 Approved May 2024

Vacancy Closes 17/09/2026 Michelle McGregor – Senior Manager Metering Strategy

AT POWER AND WATER:

Meter Data Provision Analyst

Visa & sponsorship

Job description