Operations Manager Retail Partners - BYD Queensland

Operations Manager Retail Partners - BYD Queensland

Location: Queensland, Australia

Employment Type: Full-Time

Company: EV Dealer Group

Drive the Future with BYD

BYD is one of the world's leading electric vehicle and renewable energy technology companies, committed to creating a sustainable future through innovation. As we continue to expand our operations across Queensland, we are seeking a highly motivated and experienced Operations Manager to lead and optimise our business operations, support growth initiatives, and deliver exceptional customer and stakeholder experiences.

About the Role

The Operations Manager will be responsible for supporting our retail partners to grow and develop their businesses. Retail partners form a critical part of the growth of the BYD brand in Queensland and Australia and this can include partners who have been there from the beginning as well as partners who are new and require on boarding. The role will require a strong sales and analytical background to dissect the data, understand the opportunities and areas of improvement, and then be able to communicate clearly and effectively to the key stake holders of the partner business to help them implement change and execute strategy.

Key Responsibilities

• Monthly visit to all retail partner sites for review

  • Dealer performance

  • PMA performance

  • Performance against targets

  • Car Care & Accessory performance and compliance

  • Finance & Insurance Performance and compliance

  • NPS performance

  • Mystery shop performance

  • Speed to delivery

  • Weekly review of allocations

  • Prepare data pack to enable retail partner performance benchmarking

• Support dealer to ensure KPIs being met throughout month (training, speed to deliver, etc)

• Escalation point for any retail partner assistance around stock, funds, misc., etc

• Review weekly forecast for all partner sites to determine accuracy

• Monitor key performance indicators (KPIs) and drive accountability across teams.

• Identify and implement process improvements to support business growth.

• Build strong relationships with internal and external stakeholders.

• Support the rollout of new dealership, service, and operational initiatives throughout Queensland.

• Review and support of marketing activities to drive enquiry levels

About You

Essential Requirements

• Minimum experience in a Sales Manager or senior leadership role in Automotive

• Demonstrated ability to lead and motivate high-performing teams.

• Excellent stakeholder management and communication skills.

• Experience with operational reporting, KPI management, and continuous improvement methodologies.

• High competency and understanding of digital operations

What We Offer

• Competitive salary package, commissions, and company car.

• Opportunity to work with one of the world's fastest-growing EV brands.

• Career progression within a rapidly expanding organisation.

• Supportive and innovative team culture.

• Access to professional development and leadership training.

• Opportunity to contribute to Australia's transition to sustainable transport.

EV Dealer Group is an equal opportunity employer and encourages applications from candidates of all backgrounds.