Product Manager (AI Quality)

As Glean’s PM for LLM Infrastructure, you will evaluate LLM models, define the roadmap for growing Glean’s LLM portfolio, manage relationships with inference and model providers, and determine product strategy for allowing customers to experiment with different LLMs

You will own projections of LLM usage, cost, and capacity planning while driving customer enablement and their upgrade adoption journey for the latest LLMs and LLM-native capabilities

Spending a lot of time with our customers to deeply understand their knowledge needs

Developing key parts of our product roadmap, marrying customers’ needs with our product vision

Empowering your team by giving context, setting direction, and building alignment

Driving customer-focused decisions, clear prioritization, and efficient execution

Coordinating cross-functionally with with leadership, go-to-market teams, and other key stakeholders across the company

Building processes that will scale as our team and company go through rapid growth- You collaborate effectively with cross-functional partners

You are an early adopter in building with or adopting AI for your own product craft and you are excited about helping customers accelerate their own AI adoption journey

You have a proven track record of taking ownership, taking initiative, and delivering results

You are mission-first and understand that your success is measured by your product and team’s success

You have a strong technical background and experience with both UX and API driven products and 3rd party product partnerships

You have a learning and growth mindset

Having built or worked with LLMs for at-scale products is a major plus

You have 4+ years of experience in product management at SaaS companies, primarily serving large enterprises with responsibilities spanning AI/ML Ops and external-facing platform capabilities

You are an excellent written and verbal communicator