Product Manager (AIOps, Network, Infrastructure & Cloud Observability)

• Product Manager is responsible for working with Selector customers across large enterprises and service providers to create an AIOps solution to detect, diagnose (find RCA), and remediate operational issues across complex network, infrastructure and cloud deployments

• PLM will work closely with engineering, data science, UX, sales, and customer success teams to translate real-world operational pain points into enterprise class product capabilities

• Customer & Market Understanding & Roadmap Alignment:

• Engage directly with various teams in key enterprise customers - engineering, NOC,

• SREs, and IT operations teams - to deeply understand workflows, pain points, and

• Success metrics for networks the customers operate

• Drive the product roadmap to solve for operational pain points customers face

• Emphasis is on making sure that Selector solution becomes part of day-to-day

• Operational procedures for customers

• Define differentiated product capabilities and solutions to eliminate high-impact

• Operational problems in cloud, infrastructure and network environments across

• Customer base

• Prioritize competing enhancement requirements and drive balance between different

• Specific customer needs, Selector business growth goals, and broader AI/ML trends

• To stay at the cutting edge of the AI/ML adoption in our chosen market segment

• Analyze competitive products to identify gaps, strengths, and opportunities for differentiation

• Partner with sales and customer success to support solution positioning, demos, and

• Proof-of-value engagements

• Execution & Delivery:

• Write clear, precise product requirements (PRDs), documents, with a strong focus on

• Ingesting specific customer data and delivering operational outcomes based on

• Available data. These specific outcomes / success metrics for AIOps features include

• Benefits such as alert reduction, noise reduction, MTTR improvement, alert fidelity,

• Automation effectiveness

• Collaborate closely with engineering, data science, solutions and CSM teams to

• Deliver features to meet /exceed customer expectations

• Ensure AI-driven features are explainable, trustworthy, and aligned with how

• Operators make decisions under pressure

• Go-To-Market & Enablement:

• Partner with marketing on messaging, positioning, and launch of new features

• Enable internal teams with product documentation, training material, competitive

• Narratives, and customer-facing artifacts

• Support strategic accounts and lighthouse customers where product depth and

• Credibility matter

Benefits

• Participate in Our Success - Selector offers competitive equity packages that allow employees to participate in the company’s success

• Healthcare - Along with comprehensive dental, vision, and health benefits, Selector employees also have optional participation in flexible spending and health savings account programs

• Flexibility - Taking time off keeps our team members fresh and engaged. We offer unlimited PTO in most geographies

• Retirement Benefits - Employees are eligible to participate in the company’s 401K and Roth 401K plans

• Insurance - Selector provides basic life insurance, an optional supplemental Life & AD&D insurance plan, and short and long-term disability benefits

• A Hybrid Work Environment - At Selector, our team members can combine in-office and remote work to meet their unique requirements. We also offer entirely remote positions- The ideal candidate brings hands-on product experience from modern observability or monitoring platforms, with deep exposure to network, infrastructure and cloud monitoring domains

• Experience with application performance monitoring (APM) is highly desirable but not mandatory

• Strong understanding of infrastructure and network domains, including:

• Complex concepts clearly to both technical and non-technical stakeholders

• Or predictive analytics

• Routing protocols/ Switching (CCIE, JNCIE exposure)

• Enterprise environments

• Observability, APM, or IT operations software

• Exposure to network operations, NOC workflows, SRE practices, or large-scale

• Hybrid and distributed system architectures

• Proven ability to work w/ engineering on complex, data-intensive products

• Familiarity with APIs, telemetry pipelines, and large-scale data platforms

• 10+ years of product management experience in infrastructure monitoring,

• Excellent written and verbal communication skills, with the ability to articulate

• Network telemetry (SNMP, flow data, metrics, logs, traces)

• Virtualization and containers (VMs, Kubernetes)

• Cloud (AWS, Azure, GCP)

• Experience with AIOps concepts such as event correlation, topology modeling, RCA,