About Audicon | 关于 Audicon

At Audicon, we believe better hearing leads to better living. Our mission is to help people reconnect with the conversations, relationships, and everyday moments that matter most through accessible, high-quality hearing solutions.

As a growing direct-to-consumer (DTC) hearing company, we combine technology, e-commerce, and customer-focused care to make hearing support more accessible and easier to use.

Our products are at the center of this mission. We are looking for a hands-on Product Manager who genuinely enjoys products, understands customers, and is excited about turning ideas and insights into better products.

在 Audicon，我们相信，更好的听力带来更好的生活。我们的使命是通过高品质、易获得的听力解决方案，帮助人们重新连接那些最重要的对话、关系和生活中的美好时刻。

作为一家不断发展的 DTC 听力健康公司，我们将科技、电子商务与以客户为中心的服务相结合，让听力解决方案更加便捷、易于使用。

产品是实现这一使命的核心。我们正在寻找一位真正喜欢产品、理解用户，并乐于将想法和用户洞察转化为更好产品的产品经理。

About the Role | 职位介绍

We are looking for a curious, hands-on Product Manager to help define, develop, launch, and continuously improve Audicon’s consumer hearing products.

This role is ideal for someone who genuinely enjoys consumer electronics and likes to research, test, compare, and understand why products work—or don't work—from a customer’s perspective.

You will work closely with U.S. customers and market teams, as well as our China-based R&D, industrial design, supply chain, and quality teams.

You will play an important role throughout the product lifecycle—from understanding customer needs and defining products to development, launch, and post-launch improvement.

我们正在寻找一位具有好奇心、执行力强的产品经理，参与 Audicon 消费级听力产品从产品定义、开发、上市到持续优化的全过程。

这个岗位尤其适合真正喜欢消费电子产品、喜欢研究和体验产品，并且习惯从用户角度思考“为什么这个产品好用、为什么不好用、还能如何改进”的人。

你将与美国客户及市场团队，以及中国研发、工业设计、供应链和质量团队密切合作。

你将参与产品全生命周期的关键环节，从了解用户需求、定义产品，到推动开发、上市及上市后的持续优化。

What You’ll Do | 主要职责

1. Understand Customers & Find Opportunities

了解用户，发现产品机会

Study customer reviews, returns, customer service feedback, user behavior, and product performance.
Conduct or support customer interviews and user research.
Identify the real problems behind customer complaints and returns.
Turn customer pain points into clear product opportunities and requirements.
Prioritize the most important customer needs.
研究客户评价、退货原因、客服反馈、用户行为及产品表现。
参与客户访谈和用户调研。
找到客户投诉和退货背后的真实原因。
将用户痛点转化为明确的产品机会和产品需求。
对用户需求进行优先级排序。

2. Define & Improve Products

产品定义与持续优化

Help define target customers, key use cases, product features, user experience, and value propositions.
Create and maintain PRDs, product requirements, specifications, and acceptance criteria.
Help develop and maintain the product roadmap.
Research competing products and identify opportunities to differentiate Audicon.
Continuously look for ways to improve product functionality, usability, and customer experience.
参与确定目标用户、核心使用场景、产品功能、用户体验和产品价值。
负责或参与撰写 PRD、产品需求、产品规格及验收标准。
参与制定和维护产品路线图。
研究竞争产品，寻找 Audicon 产品的差异化机会。
持续寻找提升产品功能、易用性和用户体验的方法。

3. Drive Product Development

推动产品开发与落地

Translate customer needs into clear and actionable product requirements.
Work closely with China-based R&D, industrial design, supply chain, and quality teams.
Track development milestones, requirements, risks, costs, and timelines.
Support prototypes, product testing, validation, and pre-launch acceptance.
Help ensure the product is built in the right direction, to the right standards, and on schedule.
将用户需求转化为清晰、可执行的产品要求。
与中国研发、工业设计、供应链和质量团队紧密合作。
跟进开发进度、需求、风险、成本及时间节点。
参与样机测试、产品验证及上市前验收。
推动产品按照正确的方向、标准和时间节点完成。

4. Support Product Launch

支持产品上市与商业化

Work with Marketing and Growth teams on product positioning, target customers, key selling points, and messaging.
Help ensure marketing claims accurately reflect the actual product experience.
Work with Customer Success and Customer Service teams on onboarding, FAQs, and product education.
Support product training and launch readiness.
与 Marketing、Growth 团队合作，确定产品定位、目标客户、核心卖点和产品信息。
确保市场宣传与实际产品体验保持一致。
与 Customer Success、Customer Service 团队合作，完善用户引导、FAQ和产品教育。
支持产品培训及上市准备。

5. Track Product Performance

上市后的产品经营与优化

Monitor sales, return rates, customer reviews, quality issues, satisfaction, and NPS.
Analyze product issues and identify root causes.
Recommend improvements to hardware, software, accessories, packaging, instructions, and user experience.
Help determine whether a product should be improved, upgraded, repositioned, cost-optimized, or phased out.
持续关注销售、退货率、客户评价、质量问题、客户满意度和 NPS。
分析产品问题并找到根本原因。
推动硬件、软件、配件、包装、说明书及用户体验的持续改善。
协助判断产品应该继续优化、升级、重新定位、降低成本还是退出市场。

What We’re Looking For | 我们希望找到的人

1. You Love Products | 你真正喜欢产品

Genuine interest in consumer electronics and technology.
Enjoy researching, testing, comparing, and learning about products.
Naturally pay attention to product design, functionality, usability, and customer experience.
Curious about why certain products succeed and why customers love or dislike them.
Always think about how a product could be better.
真正喜欢消费电子产品和科技产品。
喜欢主动研究、体验、测试和比较不同产品。
会关注产品设计、功能、易用性和用户体验。
会思考为什么某些产品成功、为什么用户喜欢或不喜欢。
习惯思考产品还能怎样做得更好。

2. Strong Customer & Product Thinking | 用户思维和产品思维

Able to understand customer needs beyond surface-level feedback.
Can identify root causes and turn insights into product requirements.
Able to think from both the customer and business perspective.
Willing to make product decisions and prioritize what matters most.
能够超越表面反馈，真正理解用户需求。
能找到问题根源，并将用户洞察转化为产品需求。
能够同时从用户和公司的角度思考问题。
敢于做产品判断，并能够抓住最重要的问题。

3. Strong Execution | 执行力强

Able to turn ideas into action and follow projects through.
Organized, responsible, and comfortable working with multiple teams.
Able to identify problems, communicate clearly, and push for solutions.
Comfortable working with U.S. and China teams across functions and time zones.
能够把想法真正转化为行动并推动落地。
有条理、有责任心，能够协调多个团队。
能够发现问题、清晰沟通并推动解决。
能适应与美国及中国不同职能、不同团队和时区协作。

4. Relevant Experience | 相关经验

2–5 years of experience in Product Management, Product Development, or a related role.
Experience with consumer electronics, DTC, e-commerce, audio, wearable technology, or similar products is preferred.
Experience working with R&D, manufacturing, supply chain, or quality teams is a plus.
Strong English communication skills are required.
2–5 年产品管理、产品开发或相关岗位经验。
有消费电子、DTC、电商、音频、可穿戴设备或类似产品经验者优先。
有与研发、制造、供应链或质量团队合作经验者优先。
需要具备良好的英语沟通能力。

What Success Looks Like | 我们希望你最终做到什么

In this role, success is not simply completing projects or writing good PRDs.

Success means:

You understand the customer → identify the right problem → define the right product → help the team build it → launch it successfully → learn from real customer results → make the product better.

这个岗位的成功，不只是完成项目或写出好的 PRD。

真正的成功是：

理解用户 → 找到正确的问题 → 定义正确的产品 → 推动团队把产品做出来 → 成功上市 → 从真实用户结果中学习 → 持续把产品做得更好。

Compensation | 薪资

$70,000–$90,000 per year, depending on experience and qualifications.

年薪 $70,000–$90,000，具体根据候选人的经验、能力和岗位匹配度确定。

Pay: $70,000.00 - $90,000.00 per year

Benefits:

401(k)
Employee discount
Flexible schedule
Health insurance
Paid time off
Parental leave
Retirement plan

Work Location: In person

Job description