Job description

We are looking for a

Senior Product Manager – Healthcare CRM

to lead the strategy, development, adoption, and continuous improvement of enterprise CRM capabilities supporting patient and healthcare professional engagement.

The ideal candidate brings strong

product management experience within healthcare or life sciences

, along with hands-on experience with

Salesforce Health Cloud, Salesforce Life Sciences, Veeva CRM, or similar enterprise CRM platforms

Key Responsibilities

Own and execute CRM product roadmaps, including features, priorities, timelines, and dependencies.
Translate business needs and user feedback into clear product requirements and capabilities.
Partner with technical teams to deliver scalable CRM solutions aligned with business objectives.
Lead UAT, business readiness, feature launches, and user adoption.
Collaborate with Marketing, Medical, Field Sales, IT, and other cross-functional teams.
Drive experimentation, optimization, and continuous improvement of CRM capabilities.
Communicate product vision, roadmap, priorities, and business value to senior stakeholders.
Ensure CRM solutions meet applicable privacy, compliance, and regulatory requirements.
Monitor healthcare/life sciences CRM trends and emerging technologies to inform product strategy.

Qualifications

Bachelor’s degree in Business, Technology, Marketing, Science, or a related field.
7+ years of professional experience

, including

5+ years in product management, digital product operations, or related roles

.
Experience owning products or product capabilities from strategy through implementation.
Strong experience with product roadmaps, requirements, prioritization, and stakeholder management.
Experience with

UAT and enterprise feature rollouts

.
Strong analytical, problem-solving, communication, and presentation skills.
Ability to work effectively in complex and ambiguous environments.

Must-Have Experience

Healthcare or pharmaceutical/life sciences CRM experience
Salesforce Health Cloud / Salesforce Life Sciences or Veeva CRM
Patient Access and Support Services experience
Enterprise

CRM Product Management
Patient/customer engagement and omnichannel strategy