Product Manager

• We’re looking for a Product Manager to lead initiatives at the intersection of data analytics and AI.

• In this role, you’ll help define and drive roadmap priorities for systems that process, classify, and visualize large-scale user feedback using technologies like LLMs, retrieval-augmented generation (RAG), and agentic frameworks.

• You’ll collaborate closely with engineers, designers, and go-to-market partners to ship impactful features that help companies extract value from unstructured data and improve product quality at scale.This is a high-impact role for someone who thrives in technical, fast-moving environments and enjoys blending data, product intuition, and user empathy

• Drive the roadmap and execution for AI-powered feedback analytics as a key member of the product team

• Collaborate with engineering and design to deliver insights that are tailored to the needs of different customer personas — from product managers to executives — and integrated into their workflows

• Define and track key product metrics — including insight clarity, relevance for customer roles, engagement with dashboards, and overall impact on decision-making

• Work cross-functionally to deliver customer value from ingestion to visualization and storytelling

• Engage directly with customers — including product and support leaders at top tech companies — to gather feedback, present insights, and shape solutions

Benefits

• Flexible/unlimited vacation

• Medical coverage through BlueSheild and Kaiser

• Dental and Vision coverage through Beam

• 401(k) Plan

• Life insurance

• FSA and Dependent Care FSA Plans

• $50/month internet/cell phone/equipment reimbursement

• Generous leave policies

• Thrive Market - company paid membership and $50/month stipend (for remote US employees only)

• Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead! (In place of an Equinox membership, we can offer $100/month as a wellness benefit)

• Continuing education reimbursement

• Stock Options

• Snacks and dog friendly office environment- Experience conducting competitive analysis and market research to inform product direction and differentiation

• 4+ years of product management experience, ideally in B2B SaaS or AI/data-focused products

• A customer-first mindset with experience in high-touch, customer-facing roles

• Working knowledge of SQL and comfort exploring data to inform decisions

• Proven ability to lead cross-functional work and prioritize under ambiguity

• Hands-on experience working with ML/AI technologies, including LLMs, RAG systems, or agentic frameworks

• Familiarity with user engagement or behavioral analytics

• Strong presentation and storytelling skills — able to clearly communicate insights to both technical teams and customer executives

• Shipped features that analyze unstructured data (e.g., user reviews, tickets, call transcripts)

• Background in customer success, product operations, or support tooling

• Experience building dashboards or working with data visualization tools (e.g., Looker, Retool, Tableau)