Product Solutions & Delivery Manager -Technology

GlobalWafers System Solutions (GWSS) is a fast-growing SaaS provider built on reliable, secure, and scalable systems. We need a strategic

Product Solutions & Delivery Manager

to connect client requirements with technical execution. You will guide cross-functional teams through the end-to-end launch of complex product solutions, taking ownership of project quality, schedule adherence, and business performance.

 

Essential Job Responsibilities

·        Sales Enablement & Pre-Sales Support: Accompany the sales team on client meetings to serve as the subject matter expert, explaining complex technical product details, architecture, and deployment models to prospective customers.

·        Product Vision & Roadmap Presentation: Articulate the strategic future product roadmap to potential and existing enterprise clients, aligning product vision with customer long-term technical and business goals.

·        Implementation Scheduling & Onboarding: Partner directly with customer stakeholders to build, negotiate, and execute detailed schedules for software installation, environment configuration, user training, and final go-live milestones.

·        Client Training & Product Demonstrations: Design and execute structured user training programs, lead interactive product demos, and build training collateral (guides, webinars, onboarding docs) to ensure seamless user adoption and client readiness.

·        Solution Architecture & Strategy: Work with sales, product management, and external clients to translate business requirements into scalable product implementations and delivery roadmaps.

·        Delivery Management: Oversee the end-to-end delivery lifecycle of product deployments, managing project scope, schedules, budget allocation, and risk mitigation strategies.

·        Security & Compliance Management: Ensure solution deployments adhere to industry cybersecurity standards, enterprise security policies, and data privacy regulations (e.g., SOC 2, ISO 27001, GDPR, HIPAA, NIST) throughout the implementation lifecycle.

·        Cross-Functional Leadership: Guide product owners, software engineers, QA, cybersecurity specialists, and customer success teams to ensure continuous execution and alignment across deliverables.

·        Client & Stakeholder Engagement: Act as the primary technical point of contact for enterprise clients during implementation, leading status reviews, product walkthroughs, and technical integration/security discussions.

·        Process Optimization: Establish, standardize, and refine delivery methodologies (Agile/Scrum, Kanban) to improve deployment velocity and implementation efficiency.

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Quality Assurance & Governance: Define success metrics, continuous integration standards, and acceptance criteria to ensure delivered solutions satisfy both contractual and technical requirements.\

Ancillary Job Functions

·        Client & Sales Support (Pre- and Post-Sales)

·        Governance, Compliance & Risk Management

·        Knowledge Management & Process Enablement

·        Strategic Alignment & Organizational Leadership

Required Qualifications

·        Education: Bachelor’s degree in computer science, Information Technology, Cybersecurity, Business communication, or Business Administration; MBA or equivalent master’s degree preferred.

·        Experience: 5+ years of experience in product management, technical solution delivery, pre-sales engineering, or technical project management. Hands-on experience delivering SaaS software solutions such as IT ticketing systems is strongly preferred.

·        Exceptional Product Demonstration Mastery: Proven track record of captivating diverse audiences with polished, value-driven product demos, handling spontaneous Q&A smoothly, and tailoring technical presentations to both executive C-suite and technical stakeholders.

·        Customer Scheduling & Deployment Experience: Proven ability to map out complex rollout schedules, coordinate downtime windows, align cross-organizational calendars, and drive client teams to meet critical go-live deadlines.

·        Cybersecurity Knowledge & Experience: Strong understanding of cybersecurity fundamentals, including identity & access management (IAM), encryption, data loss prevention (DLP), network security, vulnerability assessments, and compliance frameworks (SOC 2, ISO 27001, GDPR, NIST).

·        SaaS Domain Knowledge: Strong understanding of cloud-based and on-premises SaaS business models, multi-tenant architectures, subscription lifecycles, continuous deployment practices, and software security compliance.

·        Enablement & Presentation Skills: Proven track record of conducting live client demos, presenting product roadmaps alongside sales teams, leading interactive technical training sessions, and explaining complex workflows to non-technical users.

·        Technical Proficiency: Strong understanding of software development lifecycles (SDLC), API integrations, cloud environments (AWS/Azure/GCP), and data architecture.

·        Change management: adept at refining process workflows and championing best practices to increase team velocity and delivery predictability.

·        Methodology & Certifications: Deep hands-on experience with Agile project management tools (Jira, Confluence); certifications like PMP, Certified ScrumMaster (CSM), CCMP, ISC2, SAFe, CISSP, or CISM, CISA are a plus.

·        Soft Skills: Exceptional client-facing communication, public speaking, negotiation, and problem-solving skills, with a proven ability to manage complex enterprise stakeholder relationships.

Knowledge, Skills, and Abilities

Expertise, talents, characteristics and behaviors which are typically representative, but not all-inclusive, of those commonly associated with the job.

·        Demonstrate knowledge and expertise in information technology and SaaS software.

·        Display initiative and accept responsibility for own actions to get the job done under direct supervision.

·        Complete assigned tasks and projects in a timely manner.

·        Effectively utilize available and relevant technical tools and resources (e.g. Microsoft Office, other software or hardware, manufacturing systems and equipment, etc.).

·        Possess excellent verbal and written communication skills. Able to explain general job-related information to supervisors and coworkers and possibly others including customers.

·        Perform assigned tasks with reliability, honesty and discretion.

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of the functions of the job.

·        General office environment.

·        Exposed to moderate noise level.

·        Business trip required

Physical Abilities

Abilities commonly associated with the performance of the functions of the job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

•  Light sedentary office work.

Work Authorization

GlobalWafers America will only employ those who are legally authorized to work in the United States.

• This is not a position for which sponsorship will be provided.

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This position is not eligible for visa sponsorship. Applicants must be currently authorized to work in the United States for any employer without the need for current or future sponsorship (e.g., H-1B, TN, etc.).

Equal Opportunity Employer

GlobalWafers

System Solutions

is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.