Project Coordinator II

Job Description:

** The IT Operations/Project Coordinator will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, OEM Vendors, smart/remote hands and facility providers. Tasks may vary in number, size and complexity.The candidate should be able to demonstrate some experience and expertise in Colo/DC/POP site access, smart hands requests, RMAs, inventory, and audits, or similar logistics experience.

Roles and Responsibilities:**

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• Assist with daily monitoring of the ticketing system and drive tickets to resolution within SLA.

• Work closely with Colo vendors to schedule Smart Hands, arrange site access for visitors, schedule inbound and outbound shipment.

• Work with Colo vendors to ensure compliance with environmental agreements, addressing temperature and other environmental issues within the cage to keep conditions within agreed thresholds.

• Work with turnkey vendors to request and schedule Smart Hands and ensure technician availability.

• Ensure site-access and visitor requests comply with security and data-center access policies.

• Coordinate with hardware vendors to manage RMA shipments to and from facilities, and track shipments through to closure.

• Maintain accurate records of ticket activity, vendor interactions, and shipment tracking.

• Support incident and outage coordination, mobilizing the right resources and Smart Hands during critical events.

• Track in-flight requests to completion and provide timely status updates to stakeholders.

• Escalate blockers, at-risk SLAs, and high-severity issues promptly to the appropriate teams or on-call.

• Collaborate with regional teams to progress and resolve tickets end-to-end.

• Collaborate with coordinators in other regions for smooth start/end-of-shift handovers, ensuring 24/7 "follow-the-sun" coverage.

• Identify recurring issues and process gaps, and suggest improvements to workflows, tooling, or automation.

• Adhere to change-management, safety, and compliance requirements for all coordinated work.

• Cross-train on regional processes to provide flexible coverage and backup.

• Communicate professionally with cross-functional and regional stakeholders across time zones, working independently and prioritizing effectively in a fast-paced, 24/7 environment.

• Attending and participating in client meetings as required.

• Contribute to and maintain runbooks, SOPs, and knowledge-base articles for recurring workflows.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:**

• 3 - 5 years of work experience in project coordination/management

• Experience working with Colo/Facility providers

• Experience working with OEM Vendors (Cisco, Juniper, Arista etc.)

• Familiarity Google Suite

• Excellent communication skills, both verbal and written

• Positive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload in a fast-paced environment

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

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Preferred (but not required) experience and qualifications:**

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• Project Management qualifications

• Bachelor Degree or equivalent **

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Physical Demand & Work Environment:**

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

32,400.00 - 40,500.00 EUR (Annual)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.

• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.