Qatar Airways Senior Customer Service Agent 2026 – Apply Now

Senior Customer Service Agent – Qatar Airways, Doha

Qatar Airways is hiring a Senior Customer Service Agent to join its award-winning team at Hamad International Airport (HIA). This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions, offering passengers the highest level of service and ensuring a seamless, world-class experience at HIA.

Key Responsibilities

• Assist the Customer Service Supervisor by providing the necessary data to fill the shift report.

• Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items.

• Support the development of procedures for the Senior Customer Service Agent role, including manuals and policies.

• Provide customers with accurate and helpful information including flight timings, transport, food and beverages, airlines, lounges, hotels, and other facilities provided at Hamad International Airport.

• Conduct surveys for the customer service improvement team to understand customer satisfaction, proactively identify customer needs, and positively influence perception of HIA to improve customer satisfaction scores.

• Prepare, coordinate, and monitor the weekly Lost Property disposal process with government agencies.

• Check the overall standard and quality (including asset serviceability and cleanliness) of the Passenger Terminal Complex (PTC) to ensure KPIs and SLAs are met by service providers.

• Prepare reports for Departures, Arrivals, and Transfer queue management for the supervisor.

• Prepare reports for meals provided to passengers affected by airport operation disruptions.

Qualifications

• Bachelor’s degree or equivalent with a minimum of one year of job-related experience in customer service (freshers are welcome to apply), or a High School Diploma with at least two years of relevant experience.

• Proven ability to deliver high-quality customer service.

• Fluent in spoken and written English.

• Computer literate and comfortable with digital systems.

• Strong understanding of customer-centric operations.

• Availability for shift work, including weekends and holidays.

Job Information

• Company: Qatar Airways

• Job Family: Customer Service

• Location: Doha, Qatar

• Closing Date: 7 September 2026

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