HealthCare Partners, IPA and HealthCare Partners, MSO together comprise our health care delivery system providing enhanced quality care to our members, providers and health plan partners. Active since 1996, HealthCare Partners (HCP) is the largest physician-owned and led IPA in the Northeast, serving the five boroughs and Long Island. Our network includes over 6,000 primary care physicians and specialists delivering services to our 125,000 members enrolled in Commercial, Medicare and Medicaid products. Our MSO employs 200+ skilled professionals dedicated to ensuring members have access to the highest quality of care while efficiently utilizing healthcare resources.

HCP’s vision is to be recognized by members, providers and payers as the organization that delivers unsurpassed excellence in healthcare to the people of New York and their communities. We pride ourselves on selecting the most qualified candidates who reflect HCP’s mission of serving our members by facilitating the delivery of quality care. Interested in joining our successful Garden City Team? We are currently seeking a

Quality Outcomes Associate!

Position Summary

The Quality Outcomes Associate (QOA) will support high-impact Population Health programs by performing provider and member outreach, education and engagement, medical record abstraction and data entry to support continuous quality improvement in Healthcare Effectiveness Data and Information Set (HEDIS) rates, including Medicare Stars and Medicaid QARR. As HCP’s external facing quality liaison, the QOA will report directly to the CEC to ensure all external communication and branding efforts align with HCP’s corporate messaging by working in partnership with the Network Relations and Customer Engagement Center teams’. The QOA will also facilitate provider and member outreach to ensure members receive important clinical intervention services to improve their overall health outcome. This role will also support the efficient medical record retrieval for HEDIS medical record review and HEDIS supplemental data collection activities.

Essential Position Functions/Responsibilities

Identifies potential resources and initiates collaboration with providers to improve member health outcomes and HEDIS measures.
Consistently performs communication strategies that align with all external facing roles within Network Relations and the Customer Engagement Center.
Understands HCP’s brand recognition and communication efforts.
Makes outbound calls to members to provide reminders, guidance and assistance in obtaining services to avoid delays in treatment and improve health outcomes.
Collaborates with Provider Relations Specialists and Network Relations Consultants to ensure provider quality metrics are accurately explained and achieved.
Serves as the quality resource for any external questions raised by providers and/or field specialists.
Supports the Network Relations team on provider education and implementation of certain quality programs through improvement interventions.
Develops and distributes educational information to members and providers in accordance with the HEDIS and Population Health work plans.
Assists in the development and standardization of outreach documentation and manages the data flow process to complete HEDIS documentation.
Documents member participation in outreach activities in accordance with abstraction and audit standards.
Conducts HEDIS provider chart request calls and mailings.
Contributes and maintains member incentive programs to support HEDIS initiatives.
Records and documents all member and provider outreach activity.
Support Population Health programs and performs other duties as required

Qualification Requirements

Skills, Knowledge, Abilities

Demonstrates ability to give close attention to details for accuracy, including planning, executing, and follow up procedures.
Strong communication skills and experience speaking with medical providers.
Ability to multitask and work independently.

Training/Education

Associate's degree, or combination of education and experience, required.
Bachelor’s degree in health care related field, preferred.

Experience

Minimum 1 year experience with Healthcare Effectiveness Data and Information Set (HEDIS) data collection and quality improvement activities.
Minimum 3 years' recent experience working in a health care setting (e.g. managed care, provider office, hospital, clinic, pharmacy, etc.).
Experience working in a professional, corporate office setting. Ability to use standard software packages and Microsoft Office Suite Applications: (Outlook, Work, Excel, PowerPoint, etc.)

HealthCare Partners, MSO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HealthCare Partners, MSO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

The above position information is intended to describe the general nature and level of work being performed by the job incumbent(s) and is not to be considered an all-encompassing description of all responsibilities, duties, and skills required.

This is a non-management position

This is a full time position

Job description